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    Senior Analyst - Pune, India - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Pune, India

    1 week ago

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    Description

    Job DescriptionPosition Type :
    Full time


    Type Of Hire :
    Experienced (relevant combo of work and education)


    Education Desired :
    Bachelor of Commerce/Business

    Travel Percentage :0%

    InP - Product Support Representative II – Application Support

    As the world works and lives faster, FIS is leading the way.

    Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together.

    If you want to advance the world of fintech, we'd like to ask you:
    Are you FIS?

    About the role:
    Provide L1/L2 level support for the clients based across the globe.
    Effectively coordinate among internal teams and provide world class client experience.

    About the team:

    We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.

    We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients unique client-product combinations covered)Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managersWe are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophyWe continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business.


    What you will be doing:

    Support – help clients resolve problems related to the Transfer Agency Services application and other associated applications related to it.

    Excellent analytical skills along with good communication skills.
    Experience of supporting end users on products in financial domain across the globe.
    Identify and resolve technical/IT issues.
    Assist in solving complex issues technical and/or functional issues.
    Guidance in how to improve the user experience.
    Problem solving and assessment of technical/functional support to clients.
    Working with clients to help them get the most out of our product and other associated applications.
    Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.

    What you will need:
    Excellent oral and written communications skills.
    Strong problem-solving and diagnostic skill skills.
    Ability to work effectively with minimum supervision with a strong sense of ownership.
    Customer service and team focus.
    Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

    What we offer you:
    At FIS, you can learn, grow and make an impact in your career.

    Extensive Health Benefits Program along with the Family Protection PlanBest-in-class career mobility options across the globeAward-winning learning offerings for career developmentAdaptable home - office work modelOpportunity to work with global teams and clients.

    Privacy Statement


    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model


    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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