- Ensure service delivered to our customers meets contractual
- high call volume within desired AHT target (90Secs)
- customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer
- attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- customers in a courteous, friendly, and professional manner using agreed upon procedures
- basic knowledge of client products and/or services
- in activities designed to improve customer satisfaction and business performance
- to customer inquiries by referring the knowledge base
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Customer Service - Noida, India - WNS
Description
The Representative Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements.
Experience – Freshers
Educational Qualification – Any Graduate or Under Graduate
Job Location - Candor Tech Space Sector 135, Noida
Shifts – Rotational with two Rotational offs
Job Responsibilities
ADDTIONAL DETAILS
5 Days working
2 Days off
Rotational Shift and Rotational Off
Job Location - Noida
Max salary upto - 26K + Incentives upto 8500
Interested candidates can share their CV at or can Walk-in to below address
World Tech Park, Tower A2, 11th floor Sector-30, Gurgaon
Days - Monday to Friday
Time - 11am to 3pm
*Do carry a copy of your updated CV