Gm - Application Operations - Pune, India - Vodafone Idea

Vodafone Idea

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Req ID:

Location: Pune, IN- Function: Technology/ IOT/Cloud- About:

Job Purpose

Key Result Areas/Accountabilities

Ensure Application availability and uptime as per defined parameters.
Create and Drive strategic/excellence Initiatives and delivering key business imperatives
Successful delivery of full scope of IT Services within his/her area of responsibility
Successful delivery of IT Innovation (ops excellence) within area of responsibility
Identify and work on operations excellence initiatives to reduce of S1, S2 and S3 severity tickets on regular basis.
Review, monitor and achieving all SLA's defined.
Effective participation in governance forums and business teams
Delivery of 100% of data needed for regulatory/audit purpose as per agreed timelines.
Leveraging alert and monitoring tools to further reduce day to day incidents.
Closure of High and Medium internal audit observations within agreed timelines.
Implementing minimum 1 automation and initiative per quarter.
Create and drive Strategic/excellence initiatives in his/her area of responsibility
Play the role of "conscious keeper" on all new / existing changes in his/her area of responsibility
Get involved in Business requirements (demand) discussions with business and Vendor partners
Ensure proper B2O and other ITIL processes gets followed.
Strong compliance record within area of responsibility
Positive vendor partnerships within area of responsibility
Actual KPIs will be set for the roleholders annual objective