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Thāne

    International Customer Service - Thane, India - Hindustan Recruitment

    Hindustan Recruitment
    Hindustan Recruitment Thane, India

    5 days ago

    Default job background
    Full time
    Description

    Job Title- CUSTOMER SERVICE

    Salary -32k to 38k plus incentives

    Shift time- 7pm to 4am

    5 days working

    Location- THANE, WAGLE ESTATE

    Qualifications and Skills

    • 1-3 years of experience in a similar customer service role, preferably in an international environment
    • graduate/ Undergraduates
    • Excellent communication skills in English, both written and verbal
    • Strong problem-solving and decision-making abilities
    • Ability to remain calm and professional in challenging situations
    • Flexibility to work in shifts and weekends as per business requirements
    • Knowledge of BPO industry and international customer support practices
    • Experience in collections, US sales, retentions, or customer support will be an added advantage
    • Strong organizational skills and attention to detail
    • Ability to adapt to a fast-paced and dynamic work environment

    Roles and Responsibilities

    • Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
    • Provide accurate information and assistance to resolve customer issues and inquiries
    • Maintain a high level of customer satisfaction by providing excellent customer service
    • Effectively communicate with international clients to understand and address their specific needs
    • Work collaboratively with cross-functional teams to resolve customer issues and ensure a positive customer experience
    • Adhere to company policies and procedures for quality assurance and compliance
    • Document customer interactions and update customer records as necessary
    • Identify opportunities to improve customer support processes and make recommendations for enhancements
    • Stay up-to-date with product knowledge and industry trends to effectively assist customers
    • Meet or exceed performance goals and targets set by the management
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