- Planned, predictive and corrective works of building systems
- Power down planning, execution
- Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
- Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
- Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
- Incident management support including 24/7 on call for incident management in corporate real estate buildings
- Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
- Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
- Governance of as built drawings and OEM information
- Production and management of MOPS/SOPS/EOPS
- Management of lifecycle asset management and UPS component replacement
- Support for engineering standardization tasks across Asia Pacific
- Lead in-city technical training delivery
- Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
- Identify energy saving initiatives and work through to implementation and validation.
- Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned
- Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Actively recover feedback from the end user
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Proactively manage the team to deliver Delight
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
- Participate in ad-hoc projects when required
- Must be customer focused and be proactive in establishing customer relationships
- Responsible and accountable for all service request
- Ensure service deliverables are met with SLA and KPI
- Work with all related parties on timely delivery of all services
- Be responsible for all clients within designated area
- Problem solves & Resets space on the fly
- Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
- Continuous Improvement implementation
- Conduct data analysis report when necessary
- Ensure meeting or exceeding SLA/KPI scores
- Generate reports and conduct presentations as per the service delivery requirements and overall account management
- Handling helpdesk service request from users via telephone or email correspondence
- Coordinate with Workspace delivery team to ensure Repair & Maintenance services, materials, equipment's and fixtures is attended and completed
- Oversee office premises and delivery of hospitality services for users
- Provide administrative support of issuing work order to vendors as and when required
- Escalate facilities issues to management team when necessary
- Participate in ad-hoc projects when required
- Diploma in an Engineering discipline
- Minimum of 5 years of relevant engineering management experience
- Thorough understanding of building services design and engineering management
- Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
- High energy, flourishes in fast pace, dynamic environments
- Customer centricity
- Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Natural communicator who enjoys engaging at all levels
- Self-motivated and confident
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
-
Facilities Services-o3
2 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Able to work independently. · Able to accept responsibility. · Assist to Assistant Manager/ Manager Soft Services/FM · Facility rounds on daily basis. · Document Maintenance · Aid in general administrative activities · ...
-
Facility Executive Soft Services
3 days ago
JLL Mumbai, IndiaJLL supports the Whole You, personally and professionally. · Facility Executive · Work Dynamics · What this job involves · - Duties & Responsibilities · To Assist Assistant Manager/ Manager Soft Services for the smooth running of operations. · Developing and implementing building ...
-
Building Operations, Facilities Services
5 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Facility Executive · **What this job involves**: · Serving on the front & Back lines of facilities Management & Client service · Are you a people person who can make daily interactions such a breeze? · In this role, you ...
-
Building Operations, Facilities Services
1 week ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Work Dynamics (Integrated Facilities Management) · ROLE AND RESPONSIBILITIES · OVERALL ROLE · This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ens ...
-
Building Operations, Facilities Services
1 week ago
JLL Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Account Management - Work Dynamics (region/country) · **What this job involves**: · Keeping our budget in check · Are you a financial expert who lives and breathes numbers? Working with the Finance Manager, you'll keep ...
-
Building Operations, Facilities Services
1 week ago
JLL Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Site Lead - Technical · Education - BE (Electrical) · Account Management - Work Dynamics (Country, Region) · **What this job involves**: · Prioritizing the facilities' needs—always · A seasoned expert in the field, the ...
-
Building Operations, Facilities Services
4 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Snr. Transport Executive · Account Management - Work Dynamics (India, West) · **What this job involves**: · Ensuring end-to-end transport coverage · Are you a stickler for getting things done in their proper order? If s ...
-
Building Operations, Facilities Services
6 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · **Duties & responsibilities**: · Providing daily shifts coverage to the building operations · Responsible for preparation of critical spares list for all installations as per manufacturer's recommendations and plan for ...
-
Building Operations, Facilities Services
1 day ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Prioritising the facilities' needs · Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions, secur ...
-
Facility Executive- Soft Services
2 days ago
Makoto HR Solutions Mumbai, India**Location : Goregaon** · **Rotational shift including night shift.** · - To conduct regular site rounds to ensure deployment of housekeeping staffs in allocated areas and · - Hygiene, upkeep, housekeeping as per standards. · - To coordinate with Registered vendors for assigning ...
-
Building Operations, Facilities Services
2 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Duties & responsibilities · To respond calls received on helpdesk no. · To raise the ticket in portal for logged/Proactive/Reactive calls · To take follow-up from concern team / stake holder for closure of calls/ ticket ...
-
Facility Executive- Soft Services
2 days ago
Makoto HR Solutions Mumbai, India**Location : Powai** · **Rotational shift including night shift.** · - To conduct regular site rounds to ensure deployment of housekeeping staffs in allocated areas and · - Hygiene, upkeep, housekeeping as per standards. · - To coordinate with Registered vendors for assigning the ...
-
Facility Executive- Soft Services
2 days ago
Makoto HR Solutions Mumbai, India**Location : Goregaon** · **Rotational shifts including night shift** · - To conduct regular site rounds to ensure deployment of housekeeping staffs in allocated areas and · - Hygiene, upkeep, housekeeping as per standards. · - To coordinate with Registered vendors for assigning ...
-
Building Operation Facility Service
2 days ago
Makoto HR Solutions Vikhroli, Mumbai, Maharashtra, IndiaPrioritising the facilities' needs · Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you'l ...
-
Building Operations, Facilities Services
1 week ago
JLL Mumbai, India Full timeWhat this job involves: · Commitment to facility operations excellence · Do you have superior technical know-how when it comes to maintaining a facility? · In this role, you'll be our go-to guy when it comes to managing our site's daily operations and technical issues, providin ...
-
Assistant Facility Manager-Soft Service
3 days ago
JLL Mumbai, India Full timeJOB DESCRIPTION · TITLE · Assistant Manager – Facilities · BUSINESS UNIT · Integrated Facilities Management · LOCATION · Mumbai · REPORTING TO · Facility Manager (FM) · DIRECT REPORTS · As assigned · POSITION GOALS · To provide administrative support to the Facilities Ma ...
-
Housekeeping Supervisor
4 days ago
Globe Security Services P. Ltd. Mumbai, IndiaWe are a Security Company, now expanding area of operation in Facility Service also. We need a Assisstant Facility Manager to look after upcoiming facility sites. · You would be required to deploy facility staff and monitor them regularly at client sites. Facility staff like hous ...
-
Receptionist
5 days ago
Solitaire Consultancy Services Mumbai, India**Gym Receptionist Job Duties** · Gym receptionists typically have a wide range of responsibilities, which can include: · - Scheduling appointments with clients to start new membership or follow up on past memberships · - Monitoring the front desk and answering incoming calls, gr ...
-
Facility Executive
1 week ago
RD Brothers Property Consultant LLP Mumbai, Maharashtra, India**Job description - Facility Executive** · **Company Description** · RD Brothers Property Consultant LLP is a professional property consultancy service that seeks to give clients an exceptional experience. With over 20 years of real estate experience across 6 cities in India and ...
-
Workplace Coordinator
1 week ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Title · Workplace Coordinator/FE (Soft Services) · Business unit · Integrated Facilities Management · Reporting to · Assistant Manager (Soft Services) · Key stakeholders · Nil · Direct reports · Nil · Duties & responsib ...
Building Operations, Facilities Services - mumbai, India - JLL
Description
Work Dynamics (Integrated Facilities Management)
ROLE AND RESPONSIBILITIES
OVERALL ROLE
This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards.
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Client/Stakeholder Management (in support of the Workspace Technical Lead)
Leadership / Staff Management
Operations Management
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Critical Competencies for Success (with corresponding 'I am JLL behaviours')
Client Focus & Relationship Management – 'I Value my Customers'
People Management and Team Leadership – 'I am a Team Player'
Program Management & Organizational Skills – 'I am Proactive'
Problem Solving & Strategic Thinking – 'I am Innovative'
Other Personal Characteristics
KEY STAKEHOLDERS
Management Staff
Client Representatives
Client Occupants / End-users
Vendor Staff
DIRECT REPORTS
TBC
INDIRECT REPORTS
TBC
REPORTING TO
Workspace Technical Services Manager
Location:
On-site –Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.