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    Technical Support Analyst - Bangalore/Anywhere in India/Multiple Locations - Swift Strategic Staff Solutions INC

    Swift Strategic Staff Solutions INC
    Swift Strategic Staff Solutions INC Bangalore/Anywhere in India/Multiple Locations

    3 days ago

    Default job background
    permanent Technology / Internet
    Description
    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team.

    You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.


    Primary Skills (Must-Have):

    • 10+ years of experience in technical support, with a strong track record of resolving complex issues.
    • Extensive knowledge of Microsoft Desktop products, including but not limited to:
    • Windows Operating Systems (various versions)
    • Microsoft Office Suite (Word, Excel, PowerPoint, etc. )
    • Outlook
    • SharePoint
    • Microsoft Teams
    • Proficiency in troubleshooting tools and techniques for diagnosing and resolving desktop and application issues.
    • Experience managing and administering desktops and wireless devices in an enterprise environment.
    • Excellent problemsolving and analytical skills.
    • Strong communication and interpersonal skills, with the ability to effectively communicate verbally and in writing with a diverse range of users.
    • Exceptional customer service skills, with a focus on providing a positive and proactive support experience.
    • Ability to document technical solutions and procedures for future reference and knowledge sharing.

    Bonus Points:

    • Experience with Active Directory and Group Policy.
    • Experience with mobile device management (MDM) tools.
    • Experience creating and delivering technical training materials.
    • Familiarity with ITIL or other service management methodologies.
    • Excellent time management and organizational skills.
    • Ability to work independently and as part of a Provide firstline technical support to users via phone, email, and chat.
    • Troubleshoot and resolve a wide range of technical issues related to desktops, applications, and network connectivity.
    • Escalate complex issues to the appropriate technical teams when necessary.
    • Document technical solutions and procedures for knowledge transfer and future reference.
    • Research and stay uptodate with the latest technologies and troubleshooting techniques.
    • Provide clear and concise explanations of technical issues and solutions to users.
    • Maintain a positive and professional demeanor while interacting with users.
    • Contribute to the continuous improvement of the technical support process.
    )
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