Customer Service Voice Process - Malad, Mumbai, Maharashtra, India - Eway IT Solutions
Description
Handle many inbound and outbound calls to customers and clients.- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be wellread on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
Job Types:
Full-time, Regular / Permanent, Fresher
Salary:
₹21, ₹30,000.00 per month
Benefits:
- Flexible schedule
Schedule:
- Monday to Friday
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai Central, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
- 91-XXXXXXXXXX
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