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    Operations Manager - mumbai, India - Paradise Placement Consultancy

    Paradise Placement Consultancy
    Paradise Placement Consultancy mumbai, India

    6 days ago

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    Description

    Job Description:

    Job Description

  • Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
  • Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
  • Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
  • Maintaining and building on the company's relationship and advice, on ways to deliver value from the product.
  • Producing regular status, and quarterly activity reports
  • Maximize appropriate use of technology to improve order efficiency and thus improving the customer experience.
  • Managing support issues and escalations for Customers
  • Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.
  • Identify opportunities throughout the process to minimize operating costs.
  • Drive the development and implementation of policies and procedures throughout customer service to maximize operational efficiency and profitability.
  • Develop and deliver the people agenda to promote best in class service.
  • Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe.
  • It included strategy, plans and discussions, for both current product/platform and new product development

    • Desired Profile / Criteria / Skills :

    The candidate should...
  • MBA from Tier1 / Tier 2 Colleges
  • At least 2-3 years of experience in managing core operations (central/ local) > > Experience in manufacturing/ customer service setup is a plus
  • Should have managed a team of at least 10 members (direct reportees)
  • Should be a people person - easily approachable, very effective and professional in communication and a persuasive person
  • Prior experience in managing on-ground logistics is a plus > > Experience in heavy good movement is a plus plus
  • Should have worked on CMS or equivalent backend Ops softwares (At least 2)
  • Should have a strong inclination towards customer service and related philosophy > > customer first attitude
  • Should be an accurate decision maker and be able to handle on-ground live problems efficiently
  • Should be comfortable working with complex data in excel

    • Key Skills :

  • Ecommerce Operations
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