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    Customer care executive - Noida, India - A2z YOUTHSOLUTION

    A2z YOUTHSOLUTION
    A2z YOUTHSOLUTION Noida, India

    1 week ago

    Default job background
    Full time
    Description

    JOB ROLE

    To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the

    queries & requests to customer's satisfaction

    To identify and convert the opportunities for cross selling (banking product) on customer's call

    Responsible for quality communication and customer servicing within laid down productivity and

    service benchmarks.

    Ensure customer delight and consistent service experience, including timely resolution of

    customer queries/issues.

    Complete the logs specified by the process (End-of-day target)

    Adherence to Information Security norms & quality process norms.

    To be aware of and comply with any updates about the process

    Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

    Graduate

    Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

    Excellent communication skills Verbal & Written

    Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

    Flexible to get scattered 8 Week Offs in a month with 9hours shift

    Good listening skills and strong communication abilities.

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