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    Bpharma Freshers- Voice Process - Hyderabad, India - Tech Mahindra

    tech mahindra background
    Description

    Role & responsibilities

    ·Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support.

    ·First line help desk; resolve basic level 1 and some level 2 issues.

    ·Perform post-resolution follow-ups to help requests or incidents.

    ·Research issues.

    ·Creating/updating knowledge articles and support processes functions.


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