Customer Care Executive Wfh - Mysore, India - Advanced D Connects Online
Description
2. Address and resolve customer complaints and issues, demonstrating empathy, patience, and problem-solving skills to ensure a satisfactory resolution.- Maintain a comprehensive knowledge of our products, services, and policies to provide accurate and reliable information to customers.
- Collaborate with other departments to escalate and follow up on customer queries, ensuring swift resolution and seamless communication.
- Document and track customer interactions, feedback, and resolutions in our customer relationship management (CRM) system.
- Proactively identify customer needs, upsell relevant products or services, and contribute to fostering long-term customer relationships.
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