Cec Officer - Noida, India - Kotak Mahindra

Kotak Mahindra
Kotak Mahindra
Verified Company
Noida, India

1 week ago

Deepika Kaur

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Deepika Kaur

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Description

Job Role:

  • To Attend the inbound calls of customers in 811 and process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (Endofday target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Description:

  • Graduate
  • Preferably 12 years with 6 months which should to be in customer service role
  • Understanding of call center industry an advantage


  • Excellent communication skills

  • Verbal & Written
  • Flexible to work 24/7 (
For Females: 7AM till 8PM) including Sunday/holidays

  • Flexible to get scattered 8 Week Offs in a month with 9hours 36 minutes of shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive cando attitude & works with integrity
  • Team Player, collaborative Selfmotivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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