SAP CRM Functional - Pune, India - Jade Global
Description
ID: 5686 | 5-8 yrs | Pune | careersBusiness Systems Analyst:
SAP CRM functional
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions in SAP CRM.
- Having broad expertise or unique knowledge in the area of Field Service, Service Contracts and Help Desk.
- Exercise independent judgment and discretion in solving complex business problems and coaches /mentors other team members with design leadership to achieve organizational goals
- Perform configuration /system changes to meet business requirements as needed.
- Lead crossfunctional meetings as part of requirements gathering, driving projects or providing status updates on various projects
Ensure the evaluation has gone through the below skills set, without first 3 " Must have" please do not submit the profiles.
Must Have:
- 1.
CRM Service area:
Field Service
- 2.
CRM Service area:
Service Contracts
- 3.
CRM Service area:
RMA's
Nice to have
- 1.
- 2.
- 3.
Competency is based on:
education, training, skills and experience.
In order to adequately perform the responsibilities of this position the individual should have:
- Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
- Supporting users in a medical device company desirable
- Possess a strong business and customer/client focus.
- Experience with deep understanding of IT Applications and Technology
- Strong problem solving and analytical capabilities
- Excellent written and verbal communication skills
- Very strong collaboration, negotiation, and influence capability required
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