Customer Service Rep-ushealthcare - Mumbai, Maharashtra, India - UJustCreate Services Pvt Ltd

UJustCreate Services Pvt Ltd

Verified Company

Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary

The client is from US Healthcare domain and provides new/existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions.

As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced.

Job Responsibilities

Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other nonclinical inquiries.
Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account.
Creates patient activities as a reminder for the following tasks including but not limited to followup calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.
Connects patients with doctors/pharmacists for counseling and clinical inquiries as required.
Escalates calls to clinicians, insurance verification teams, specialized teams as required.
Adding appointments, cancellation, rescheduling, on given schedules of Dr. Visit in the facility.
Replying to every doubt and provide solutions as per the regulations and terms very professionally.
Each and every conversation on call should be only in English language.
Integrity to follow HIPAA guidelines