Service Coordinator - Bhosari, Pune, Maharashtra, India - proarc welding & cutting systems pvt ltd

proarc welding & cutting systems pvt ltd

Verified Company

Bhosari, Pune, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Post:
Service Coordinator Executive

Location:
Pune

Operation Area:

NA. Inhouse office work

Qualification:
B.COM / M.COM / Diploma / BE ELec / BE Mech / MBA

Reporting To:
Sales Manager - National Head

Contact:

Hr Tejaswini

Skill Requirements:

Minimum 2 years of experience in onfield service role.
Fluent in Hindi, Marathi and English and mail communication
MS Excel Advance.
Able to plan and implement service improvement strategies
Indepth product knowledge & ability to identify different parts of the machine.
Good Intrapersonal skills and timemanagement skills for internal coordination.

Responsibilities:

Assess telephonic client issues and provide recommendations to fix problems by telephonic guidance
Assess the onfield service needs of clients and assign service engineer of the region
Ensure adequate, timely, and costeffective services and respond to any issues that occur during the delivery of services.
Maintain good communication with customer & field service engineer to assure there are no gaps in services
Ensure the necessary spares are dispatched with proper documentation and follow up to fill ongoing service needs
Create and maintain a database of clients and tracking clients' service records.
Maintain good relationships with service providers and clients to keep customer base
Analysing service revenue sales wrt machine sales & submitting monthly report.
Facilitating programs and services, job training, and transportation.
Monitoring the services being provided, evaluating the quality of services and identifying areas that need improvements.
Following up with clients regularly to assess and ensure their satisfaction.
Sending AMC offers & assists service managers and engineers in orders and approaching new customers.
Work with marketing department to ensure smooth execution of media campaign.