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    CCM Technical Lead - Pune, India - OU434 Tietoevry Tech Services India Private Limited

    OU434 Tietoevry Tech Services India Private Limited
    OU434 Tietoevry Tech Services India Private Limited Pune, India

    2 days ago

    Default job background
    Full time
    Description

    Description

    :

    We are seeking an experienced and dynamic Customer Communications Management (CCM) Technical Lead to join our team. In this role, you will be responsible for leading the technical aspects of CCM projects, ensuring the successful implementation of communication solutions for our clients.

    Responsibilities:

    1. Lead the technical design and implementation of CCM solutions, considering client requirements and industry best practices.

    2. Collaborate with cross-functional teams, including developers, analysts, and project managers, to deliver high-quality CCM projects within specified timelines.

    3. Provide technical expertise in designing templates, workflows, and document composition using CCM tools and platforms.

    4. Conduct analysis of client needs and develop customized CCM solutions to meet business objectives.

    5. Stay abreast of industry trends and emerging technologies in CCM to continuously enhance our technical capabilities.

    6. Act as a subject matter expert, providing guidance and support to team members on CCM best practices and technical challenges.

    7. Ensure adherence to security and compliance standards in CCM implementations.

    8. Troubleshoot and resolve technical issues related to CCM systems and processes.

    9. Collaborate with clients to gather technical requirements and ensure alignment with project goals.

    10. Participate in pre-sales activities, including presenting technical solutions to clients and contributing to proposal development.

    Qualifications:

    1. Bachelor's degree in Computer Science, Information Technology, or a related field.

    2. Proven experience as a Technical Lead in CCM projects, with a strong understanding of document composition, workflow design, and template development.

    3. Proficiency in CCM tools such as Quadient Inspire, OpenText Exstream, or similar platforms.

    4. Solid programming skills, preferably in languages like Java, JavaScript, or C#.

    5. Excellent communication and interpersonal skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.

    6. Strong problem-solving and analytical abilities.

    7. Certification in relevant CCM technologies is a plus.

    If you are a results-driven individual with a passion for CCM technology and a proven track record of successful implementations, we invite you to apply and be a key contributor to our innovative projects.

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