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    Technical Consultant - Delhi, India - Ostratto

    Ostratto
    Ostratto Delhi, India

    2 weeks ago

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    Description
    Job DescriptionThis is a remote position.

    This new opportunity for the role of Technical Consultant at Ostratto will offer the successful candidate an exciting experience at the cutting-edge of technology in business.

    Being a remote-based role, the successful candidate will be working in a technical team, gaining valuable skills in communication, organisation and research.


    The role will include tasks such as:
    Researching and identifying solutions to software and hardware issues for our clients

    Diagnose and troubleshoot technical issues (cloud-based software, communication tools, websites and databases, networks, security products, computer equipment, operating systems etc)

    Communicate with clients via either telephone or our support desk system within defined SLA's

    Provide prompt and accurate feedback to customer questions and issues by referring to our internal database or external resources to provide accurate technical solutions

    Prioritise and manage multiple support tickets at one time and follow up with clients to ensure their systems are fully functional after troubleshooting

    Assist the Sales team with technical queries and draft designs of potential new client implementations

    Build and deploy new client systems and complex platforms as required

    Researching and testing new solutions to add to our portfolioProperly escalate unresolved issues, where appropriate, to relevant internal teams


    The successful candidate will not have to travel regularly as most of the work will be completed online other than an occasional trip to a customer or to a supplier.

    The successful candidate will be given the opportunity to learn many aspects of a business such as customer service, sales and finance.

    Requirements


    By the nature of the work being completed, it is absolutely recommended that the candidate holds an interest in technology/computing and a basic ability to use it, with a preference to those that have demonstrable experience in the field.

    The successful candidate will be able to showcase skills such as communication, problem-solving, accuracy, telephone etiquette, and reliability. A high level of organisation is expected for the successful candidate.
    The successful candidate will have a keen willingness to develop their skills as well as learn new ones.

    Courses will be provided to cover certain technical knowledge if this is required - so an openness to completing these courses is essential for the candidate to be successful in this role.

    RequirementsFull clean driving licence

    Reliable car

    Amazing customer service skills and ability to resolve questions efficiently, effectively and politely

    Strong communication and interpersonal skills

    Social and outgoing and easily able to build relationships

    Perfect written and spoken English

    UK-based on UK timezone

    Internet connection at chosen place of work

    It would be great if you hadKnowledge of: Email, CRM, VOIP, Anti-virus, DNS, Client/server OS-based knowledge

    Awareness of:
    our products as outlined on our website

    Experience in using Google Workspace and Zoho products

    Benefits

    Remote-working role - work from anywhere

    Company laptop provided

    Company phone number provided

    Flexibility with hours

    Relaxed working environment

    Learning courses provided

    Open-ended opportunity for technical development


    RequirementsBy the nature of the work being completed, it is absolutely recommended that the candidate holds an interest in technology/computing and a basic ability to use it, with a preference to those that have demonstrable experience in the field.

    The successful candidate will be able to showcase skills such as communication, problem-solving, accuracy, telephone etiquette, and reliability. A high level of organisation is expected for the successful candidate. The successful candidate will have a keen willingness to develop their skills as well as learn new ones.

    Courses will be provided to cover certain technical knowledge if this is required - so an openness to completing these courses is essential for the candidate to be successful in this role.

    Requirements Full clean driving licence Reliable car Amazing customer service skills and ability to resolve questions efficiently, effectively and politely Strong communication and interpersonal skills Social and outgoing and easily able to build relationships Perfect written and spoken English UK-based on UK timezone Internet connection at chosen place of work It would be great if you had Knowledge of: Email, CRM, VOIP, Anti-virus, DNS, Client/server OS-based knowledge Awareness of:
    our products as outlined here Experience in using Google Workspace and Zoho products
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