L2 System Administrator - Noida, India - Kyndryl Solutions Private Limited
Description
Why Kyndryl
Your Role and Responsibilities
- Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMWare, OpenStack and backup & archival
- Perform Incident management, Problem management and capacity management tasks.
- Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning
- Maintain and contribute to Standard Operating Procedures for common operational tasks
- Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting, and analysis
- Storage, Backup, DR, Availability Management
- Scripting and Automating tasks and processes
- Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential, and various other backups
- Responsible for Service request management, Incident Management, Change
- Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution
- Provide appropriate inputs to the Problem management process, RCA preparation
- Drive timely resolution of service requests, incidents and periodically communicate status.
- Assist in integrating processes into Service management tools (BMC ITSM)
- Identify and recommend improvements to existing processes
- Notify, escalate, and communicate to senior management on status of critical service requests, major incidents, and changes as necessary
Required Technical and Professional Expertise
- Experience in OS platforms (windows, Linux, centos, ubuntu etc.,)
- Experience in Cloud technologies (VMWARE suite) and open stack
- Hands on experience in ticketing and monitoring systems (Ex BMC suite
- ITSM, TSSA, REMEDY etc.,)
- Hand on experience in any one Data base technology (Oracle, Postgres, MySQL, Cassandra etc.,)
- Ability to prioritize and multitask
- Excellent communication and interpersonal skills
Preferred Technical and Professional Experience
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Uptodate technical knowledge by attending educational workshops, reviewing publications
Required Education
Bachelor's Degree
Preferred Education
Master's Degree
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Other things to know
Primary Job Category
Technical Specialist
Role (Job Role)
Systems Administrator
Employment Type
Full-Time
Contract Type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable / sales incentive based position
No
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