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    Tele calling BPO Executive - Ahmedabad, India - Brittman India Pvt Ltd

    Brittman India Pvt Ltd
    Brittman India Pvt Ltd Ahmedabad, India

    3 days ago

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    Description

    Overview

    The role of aTele calling BPO Executive is crucial to our organization as itinvolves directly interacting with potential and existing customersaddressing their inquiries and promoting our products or services.The Tele calling BPO Executive plays a pivotal role in ensuringcustomer satisfaction resolving issues and contributing to theoverall success of our business.

    KeyResponsibilities

    • Make outbound callsto potential and existing customers
    • Understandcustomer needs and provide accurate information about products orservices
    • Persuasively promote products orservices to meet sales targets
    • Handle customerinquiries and resolve issues promptly
    • Updatecustomer records and sales activities in thedatabase
    • Follow communication scripts andadhere to compliance regulations
    • Collaboratewith the sales team to meet customerneeds
    • Conduct customer satisfaction surveys andfeedback followups
    • Meet daily and monthly calltargets
    • Adhere to call center standards andprocedures
    • Report any technical or serviceissues to the appropriate department
    • Providefeedback and suggestions for processimprovement
    • Maintain a positive andprofessional attitude during interactions
    • Adaptto changes in products services or policies andprocedures
    • Attend regular training sessions toenhance skills and productknowledge

    RequiredQualifications

    • High school diploma orequivalent
    • Prior experience in telemarketing orcustomer service
    • Excellent verbal and writtencommunication skills
    • Strong active listeningand persuasion abilities
    • Proven track record ofmeeting and exceeding sales targets
    • Ability tohandle customer complaints and escalationseffectively
    • Good knowledge of relevant computerprograms and telephone systems
    • Ability tomultitask prioritize and manage timeefficiently
    • Flexibility to work in rotationalshifts as per businessrequirements
    • Adaptability to different customerpersonalities and situations
    • Strongproblemsolving skills and customerfocusedmindset
    • Familiarity with CRM systems and callcenter equipment
    • Ability to work under pressureand maintain a positive attitude
    • Commitment tocontinuous learning andselfimprovement
    Monday to Friday Working (7:30 PM to 4:30 AM)Saturdays Sunday Week Off (Salary incentive)

    communication,activelistening,persuasion,customer service,timemanagement,multitasking,adaptability

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