Gm-vi Store Operations - Lucknow, India - Vodafone Idea

Vodafone Idea
Vodafone Idea
Verified Company
Lucknow, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Req ID:

Location: Lucknow, IN- Function: Retail- About:

  • Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
Vi Stores Lead

**Job Level/ Designation
M3/ General Manager


Function / Department
Postpaid / Vi Stores Operations


Reports to
Cluster Postpaid Head


Job Purpose

Key Result Areas/Accountabilities

  • Revenue, Customer experience, Profitability and Digital
  • Facilitate and lead the team on
    revenue metrics:
  • Post-paid Gross Adds through experience led selling
  • Quality of acquisition measured through T4M to T6M.
  • Base upgrade revenue
  • VIBS (nonmobility revenue)
  • Lead indicators: MNP, Family IM penetration and participation, nonmobility products distribution mix, Consumer
  • Enterprise contribution, Mifi and Premium nos.
  • Drive a Digital First culture in the Vi Stores function in the cluster
  • App download for new activations
  • Telco ++
  • Drive Channel Profitability by building store level Productivity, Line item wise revenue visibility, driving additional revenue through alliances
  • Driving new project roll out like monetization initiatives, and digitization for smooth execution
  • Go to Market initiatives on engaging customers with various retail events organised in the geography to grow footfalls
  • Ensuring Zero Service Denials and all nonnetwork resolutions at Stores for customers to walk out smiling.

Core Competencies, Knowledge, Experience

  • Experience in Own Retail channel management
  • Customer obsession for driving experience led sales
  • Tech savvy for understanding and leveraging immersive digital experiences
  • High on change management capabilities.
  • Analytical and Insightful to build outside in perspective
  • Has demonstrated capability to lead large teams

Years of Experience

  • 10+ years of experience in Retail Operations management

Direct reports

  • 6 Areal Retail Leads

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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