- Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.
- Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.
- Communicate clearly with associates and senior associates regarding client expectations and accountability.
- Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.
- Evolve job responsibilities in consultation with senior management.
- Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.
- Target-oriented mindset with a focus on delivering quality output within agreed time schedules.
- Strong people management skills to foster a positive team culture and drive performance.
- Quality and time-conscious approach to work.
- Advanced knowledge and proficiency in navigating client systems.
- Expertise in process management and familiarity with US healthcare systems.
- Yearly Bonus
- Provident Fund
- Health Insurance
- Cab Facility
- Ability to thrive in a process-driven environment and enforce process discipline. 2. Target-oriented mindset with a focus on delivering quality output within agreed time schedules. 3. Strong people management skills to foster a positive team culture and drive performance. 4. Quality and time-conscious approach to work. 5. Advanced knowledge and proficiency in navigating client systems. 6. Expertise in process management and familiarity with US healthcare systems.
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Asst. Manager - Kakkanad, India - ADVENXA
Description
Job DescriptionJob Title:
Assistant Manager (US Healthcare)
Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry
Location:
Info park, Kakkanad, Kochi
Shift:
Night Shift
Working Days: 5 days per week
Salary Range:
₹35,000 to ₹55,000 per month
Excellent English fluency, both verbal and written.
Responsibilities: