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Kakkanad

    Asst. Manager - Kakkanad, India - ADVENXA

    ADVENXA
    ADVENXA Kakkanad, India

    1 week ago

    Default job background
    Description

    Job Title:
    Assistant Manager (US Healthcare)
    Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry

    Location:
    Info park, Kakkanad, Kochi


    Shift:
    Night Shift

    Working Days: 5 days per week

    Salary Range:
    ₹35,000 to ₹55,000 per month
    Excellent English fluency, both verbal and written.

    Responsibilities:


    • Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.
    • Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.
    • Communicate clearly with associates and senior associates regarding client expectations and accountability.
    • Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.
    • Evolve job responsibilities in consultation with senior management.
    • Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.

    Requirements

    1. Ability to thrive in a process-driven environment and enforce process discipline.

    • Target-oriented mindset with a focus on delivering quality output within agreed time schedules.
    • Strong people management skills to foster a positive team culture and drive performance.
    • Quality and time-conscious approach to work.
    • Advanced knowledge and proficiency in navigating client systems.
    • Expertise in process management and familiarity with US healthcare systems.

    Benefits

    1. Performance Bonus

    • Yearly Bonus
    • Provident Fund
    • Health Insurance
    • Cab Facility
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