Customer Service - Bengaluru, India - NIIT
Description
Key responsibilities- Communicating empathetically and timely with customers and helping them with their claim process quickly, fairly and easily.
- Handling coverage investigations on losses that may be handled via fast track, virtual handling or coordinating with an onsite inspection.
- Reviewing the policy, deciding how the coverage can be applied and providing the customer with a detailed explanation of both the estimate and the policy.
- Conducting a detailed review of the property, writing an estimate to capture the extent of the damages and documenting the claim file with notes, evaluations and the decisionmaking process
- Completing and reviewing contents inventory, contents pricing, and mitigation bills.
- Right first time by effectively adding relevant data and inputs to assess estimate for the incurred loss.
- Adhering to business standard methodologies.
- Using data and analytics to tell a story and influence decision making.
Salary:
₹20, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
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