Jobs
>
Gurgaon

    Customer Support Specialist - Gurugram, India - NIIT

    NIIT
    NIIT Gurugram, India

    5 days ago

    Default job background
    Education / Training
    Description

    About the company:
    NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.

    The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs.

    With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions

    NIIT is hiring for both freshers and experienced.

    We are conducting virtual drive for this requirement, below are the details:


    Microsoft Teams Meeting ID:

    Passcode:
    SbBmh7

    Date To

    Time- 11am to 1pm

    Interested candidates can join as per the timings using Microsoft Teams. For any query you may call

    Roles and Responsibilities of a Customer Care Specialist:

    • Customer Service through calls
    • Ensure timely and accurate service delivery at defined productivity levels
    • Build client & domain knowledge to be able to deliver a resolution on the first conversation
    • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
    • Maintain Internal Service Attendance & Accountability policies
    • Execute issue /query & Client level delivery quality on calls
    • Adhere to Customer resolution and ensure proper documentation &follow-up
    • Identify, share and support operational improvements

    Work Experience:

    • Freshers and Experienced- 0-29 months
    • Excellent communication skills- Written and Verbal
    • Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
    • Proficient in computer usage and Basic knowledge of MSOffice/ Excel
    Perks and Benefits

    • Defined career roadmap which offers growth opportunities
    • Performance-based incentive program (Depends on Process/Client Alignment)
    • Investment in talent development and skills enhancement
    • Work-life balance with a 5-day workweek
    • Collaborative environment with best-in-class professionals
    • Focus on colleague engagement and fun at work

    NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
  • TaskUs

    IT Support Specialist

    1 week ago

    TaskUs gurugram, India Full time

    Description · IT Support Specialist · So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to per ...

  • POWER BRIDGE SYSTEMS PRIVATE LIMITED

    Support Specialist

    6 days ago

    POWER BRIDGE SYSTEMS PRIVATE LIMITED gurugram, India

    Job Summary · We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware ret ...

  • POWER BRIDGE SYSTEMS PRIVATE LIMITED

    Support Specialist

    3 days ago

    POWER BRIDGE SYSTEMS PRIVATE LIMITED Gurugram, India

    Job Summary · We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns s ...

  • Cint

    IT Support Specialist

    6 days ago

    Cint gurugram, India

    Job DescriptionAct as the 1st line IT Support within the company and flexible for rotational shifts (CST, EMEA, APAC) · Technical support for Cint's staff across globe. · Troubleshoot and support wireless and wired networks · Windows OS (Operating System) 10/11 and MAC OS X tr ...

  • Niit

    Customer Support Specialist

    5 days ago

    Niit Gurugram, India Full time

    About the company: NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. · The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the ...

  • Marriott International

    Site Support Specialist

    4 days ago

    Marriott International Gurugram, India Full time

    POSITION SUMMARY · The Project Specialist is responsible for supporting the department operations as part of the organization's administrative team. This position will lead tactical initiatives which support department programs. Success in this position is accomplished through a ...

  • Siemens Energy

    SAM Support Specialist

    1 week ago

    Siemens Energy gurugram, India Full time

    SAM Support Specialist · About the Role · Location India Haryana Gurugram Company Siemens Energy Industrial Turbomachinery India Private Limited Organization EVP Global Functions Business Unit Information Technology Full / Part time Full-time Experience Level Experienced Pro ...

  • Cint

    Sr IT Support Specialist

    6 days ago

    Cint gurugram, India

    Job Description · The Opportunity · Cint is looking for a Senior IT Support Specialist to join our global team. The Sr. IT Support Specialist, who will be located in our Gurgaon office, will be responsible for taking care of end-user computing, corporate applications as well as ...

  • Consilio LLC

    Concierge Support Specialist

    1 week ago

    Consilio LLC gurugram, India

    Overview · About the Company · Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solut ...

  • NIIT

    Customer Support Specialist

    6 days ago

    NIIT gurugram, India

    About the company: · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among th ...

  • Consilio LLC

    Concierge Support Specialist

    6 days ago

    Consilio LLC gurugram, India

    Overview · About the Company · Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solut ...

  • NAB

    Production Support Specialist

    11 hours ago

    NAB Gurgaon, India

    Role Overview · You will be part of the SWIFT International payments engineering team, supporting and maintaining Australia's most extensive international payment transfer system. · You will work with various teams across the bank, particularly group security, risk and assurance, ...

  • CBTS

    Technical Support Specialist

    6 days ago

    CBTS gurugram, India

    Location: Gurgaon · Years of Experience: 3-5 · Skills: Microsoft OfficeSuite, Project Management · Structures the technical work of project. · Provides technical leadership to team members, · Tickets to be reviewed on daily basis. · User feedback & corrective action incase ...

  • Gartner

    Product Support Specialist

    6 days ago

    Gartner gurugram, India Full time

    About the role: · As Product Support Specialist, Service Technology and Innovation team, you will serve as a core part of Service Salesforce Business team working closely with transformation office; Being integral part of business technology change for the 2500-person Global Se ...

  • Teleperformance

    Desktop Support Specialist

    1 week ago

    Teleperformance Gurgaon, India

    *Job Title:** Technical Support Advisor · **Job Description:** · As a Technical Support Agent for our Adobe client, you will be responsible for providing exceptional customer service and technical assistance to users of Adobe software products. You will serve as the frontline sup ...

  • Concentrix

    Sales Support Specialist

    3 weeks ago

    Concentrix Gurugram, India

    Verify customer entitlements vs contract: review customer set-up in systems, validate users, updates systems, and input customer information · • Dispatch Deliveries and Schedule Support Program Deliveries: Validate contract credits, create dispatch in systems, communicate dates, ...

  • noon

    Customer Support Specialist

    1 week ago

    noon gurugram, India

    Customer Experience Specialist · About · is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of con ...

  • Gartner

    Technical Support Specialist-L2 support

    1 week ago

    Gartner Gurugram, India Full time

    About Gartner IT: · Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture o ...

  • Harvard Business Publishing

    Proposal Support Specialist

    4 days ago

    Harvard Business Publishing Gurugram, India Full time

    (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you · This position will be responsible for supp ...

  • Stefanini

    IT Support Specialist II

    1 week ago

    Stefanini gurugram, India

    Responsibilities: · Experience in performing user / Group administration in a Windows Active Directory environment · Experience in Exchange administration; creating and maintaining mailboxes, distribution lists, contacts, and public folders · Experience with work-flow managem ...