- Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
- Answer inbound calls from Card members and set up/action fraud cases on calls
- Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
- Point of Sales (POS) approval, charge reversals request from merchant establishments
- Resolve cases within the assigned empowerment limit
- Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures
- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals
- Graduates/Postgraduates
- Excellent communication
- Minimum 1 year experience in contact center domain either in customer service or collections
- Proven analytical and problem-solving skills with a strong attention to detail
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
- Ability to work in a 24/7 rotational environment
- Ability to work in a hybrid environment
-
Fire Protection Specialist
6 days ago
Sparrow RMS -EHS | Technology | Engineering | Sustainability | IndustryOS ™ Gurugram, IndiaJob Designation – Team Lead : Design (Fire Protection Specialist) · Year of Experience - 8 to 12 years · Job Location - Cyber City, Gurugram · Job Function – Team Lead Design Engineering, Fire Safety and Risk Assessment · Salary Range - Best in the industry · Job description · L ...
-
Sales Admin Executive
1 week ago
Reckitt Gurgaon, India**Sales Admin Executive** · **Gurugram, Haryana** · **Competitive Salary & excellent benefits package** · - Working with customers in the medical and pharmaceutical fields, you'll take ownership for your own area of the business. Managing your own territory, you'll design and imp ...
-
Chemical Engr Iii
1 hour ago
Honeywell Gurgaon, India**Join a team recognized for leadership, innovation and diversity**: · Assigned projects will involve one or more related refinery / petrochemical processes and technologies and will include new unit designs and revamps schedule -A project, studies. Key accountabilities for proce ...
-
IT Procurement
22 hours ago
Coursera Gurgaon, IndiaCoursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 129 million registered learners as ...
-
Mt-ap
5 days ago
Genpact Gurgaon, IndiacWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...
-
Process Associate
2 days ago
Sun Life Gurgaon, IndiaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Process Associate
2 days ago
Sun Life Gurgaon, IndiaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
SAP Tax Expert
22 hours ago
ACS India Private Limited Gurugram, Haryana, IndiaAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and b ...
-
Counsel, Product
1 week ago
Uber Gurgaon, India**About the Role** · The APAC Product & Commercial team oversees all product related work in the APAC as well as offering key leadership on APAC-wide commercial deals and strategic projects. We are looking for an ambitious and enthusiastic product legal counsel to support the APA ...
-
Confirmation and Settlement Associate
1 hour ago
NatWest Digital X Gurugram, Haryana, India**Customer Service & Operations**, **Customer**: · **Confirmation and Settlement Associate**: · Gurugram, India · Permanent · Full Time · R · **Join our digital revolution in NatWest Digital X**: · In everything we do, we work to one aim. To make digital experiences which are ef ...
-
Confirmation & Settlements Associate
1 week ago
NatWest Digital X Gurugram, Haryana, India**Customer Service & Operations**, **Customer**: · **Confirmation & Settlements Associate**: · Gurugram, India · Permanent · Full Time · R · **Join our digital revolution in NatWest Digital X**: · In everything we do, we work to one aim. To make digital experiences which are eff ...
-
Process
1 week ago
Fluor Corporation Gurgaon, IndiaThe purpose of this position is to provide technical knowledge on projects and perform Process Technology assignments of intermediate to moderate complexity.- Perform broad range of process engineering assignments with respect to various and differing industries and systems · - R ...
-
Financial Data Associate
1 week ago
Moody's Gurgaon, IndiaAs a Financial Data Associate, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases. In this role, you will be required to understand an operational process, perform market data research, navigate various data envi ...
-
Design & Implementation Professional
1 week ago
BT Group Gurgaon, IndiaDesign & Implementation Professional · **Job Req ID**:9418**Posting Date**:11-Apr-2023**Function**:Security**Location**:25A DLF City Phase-III,, Gurugram, India**Salary**:Competitive- Security isn't always the first thing that comes to mind when you think of BT, but when it comes ...
-
Rentokil Initial Gurgaon, India**Rentokil Initial**: · **Our family of businesses**: · Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial ...
-
Rentokil Initial Gurgaon, India**Rentokil Initial**: · **Our family of businesses**: · Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial ...
-
Non Officer
1 hour ago
Citi Gurgaon, IndiaThe Fund Accounting Specialist is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic ...
-
Aws Administrator
22 hours ago
Insight Enterprises Gurgaon, India**Requisition Number**:93984** · **AWS Solution Specialist** · **Shift **hours: 2 PM- 11 PM IST** · **Location**:Hybrid** · **Job Summary** · **Responsibilities**: · - Environment Setup and Configuration: Set up and configure AWS environments to support the migration process. Thi ...
-
Financial Data Associate
1 week ago
Moody's Gurgaon, IndiaAs a Financial Data Associate, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases. In this role, you will be required to understand an operational process, perform market data research, navigate various data envi ...
-
Tsi Associate
22 hours ago
XL Catlin Gurugram, Haryana, India**Flexible Work Eligible**: None · **DISCOVER your opportunity** · **Associate, Talent Sourcing & Intelligence** · Gurgaon, India · AXA XL has a newly created Center of Excellence to bring deeper labor market expertise on emerging skills, talent pools and competitors. These criti ...
Account Protection Specialist - Gurugram, India - American Express
Description
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Minimum Qualifications
Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.