Jobs
>
Chennai

    Finnone Support – L2 - Chennai, India - Clover Infotech Private Limited

    Clover Infotech Private Limited
    Clover Infotech Private Limited Chennai, India

    9 hours ago

    Default job background
    Description
    :
  • Should have 3 – 5 years of experience in Finnone Application
  • Analyze Incident & collect required additional info
  • Check for available solutions, past incidents
  • Create a Case Knowledge Base
  • Troubleshoot and find a Circumvention
  • Test the Circumvention
  • Raise CRs as needed, get approvals
  • Implement the Circumvention
  • Update Knowledge base
  • Document and Close Incident
  • Develop standard diagnosis methods
  • Review & Consolidate case knowledge base
  • Make standard diagnosis available
  • Design Knowledge Base
  • Manage ticket resolution with OEMs if required
  • Derive and implement Self Service Methods
  • Analyze the circumvention done
  • Estimate the effort and communicate
  • Make and Test the fix
  • Ascertain config and other changes required
  • Document the change details
  • Raise CRs as needed for implementing the fix, get approvals
  • Support Implementation
  • Co-ordinate with OEMs for fixes wherever required
  • Document component changes list
  • Support software configuration management
  • Conduct incident analysis
  • Find root cause using standard methods
  • Co-ordinate with Dev Team for RCA completion
  • Document RCA findings , Develop standard RCA methods and register problem
  • Support DR Drill and BCP activities
  • Clover Infotech Private Limited

    Finnone Support – L1

    5 days ago

    Clover Infotech Private Limited Chennai, India

    : · Should have 1 -2 years of experience in Finnone ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User ...

  • Clover Infotech Private Limited

    Finnone Support – L1

    1 hour ago

    Clover Infotech Private Limited Chennai, India

    : Should have 1 -2 years of experience in Finnone Application · Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email · Monitoring of tickets logged through ticketing tool · First Point of Contact and entry point for Busin ...