Finnone Support – L1 - chennai, India - Clover Infotech Private Limited

Clover Infotech Private Limited chennai, India

1 hour ago

Should have 1 -2 years of experience in Finnone Application

Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email

Monitoring of tickets logged through ticketing tool

First Point of Contact and entry point for Business User's Incidents and Service Requests

Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required

Direct resolution of Incident and Service Request Tickets based on available information in KEDB

Routing tickets to further support units across L2's, when not resolvable at L1

Establish, maintain and update KEDB to enhance resolution efficiency at L1

Seamless Coordination with Incident & Problem Management Teams

EOD/BOD Activities

Executing Activities with help of SOP's and Checklist

Amaly Jecintha S.G