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    ESM Tech Lead - Chennai, India - Hexaware Technologies

    Hexaware Technologies
    Hexaware Technologies Chennai, India

    8 hours ago

    hexaware technologies background
    Full time
    Description

    Description

    Job Title

    ServiceNow ITOM per /Developer

    Must Have Experience

    ·Experienced in implementation of ITOM solution using industry best practices

    ·Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

    ·Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

    ·Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

    ·3rd party software integrations with ServiceNow

    ·Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

    ·MID Server management experience

    ·Experience in multiple ServiceNow implementations

    Good to have Experience

    ·Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems

    ·Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

    ·Understanding of Application and Technology Portfolio Management

    ·Experience with discovery technologies (ADDM, TADDM, UD,

    ·Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

    ·Experience of custom applications development

    ·Experience in working on Performance Analytics

    ·Design and modification of ServiceNow Service Portal.

    ·Domain Separation and designing the Process and data flow within various domains

    ·Knowledge of LDAP/Active Directory/SSO.

    ·Review existing set up and provide best practice recommendations in line with the OEM

    ·Monitor health, usage and compliance of ServiceNow systems.

    ·Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

    ·Experience with HTML coding and Jelly script strongly preferred

    ·Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

    ·Self-starter and innovator.

    Academic and Professional Experience

    Professional

    ·3+ years of experience with ServiceNow required

    ·5+ years of experience with IT Industry required

    Academics

    ·Certification as ServiceNow System certified administration

    ·CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt

    ·ITIL Foundations certification is preferred.

    ·Bachelor's degree or equivalent combination of education and experience.

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