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Housekeeping Associate - Hyderabad, India - Holiday Inn Express and Suites

Holiday Inn Express and Suites

Verified Company

Hyderabad, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Room Attendant Job Description and Person Specification

Job Duties

Efficiently cleans assigned number of rooms per day keeping within departmental standards.
Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately.
Ensures all assigned areas are kept clean, safe and hygienic.
Ensures additional cleaning programs are undertaken as directed and to the performance standards required.
Packs and replenishes trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift.
Ensures housekeeping trolleys are neat and tidy at all times.
Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms.
Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner.
Takes personal responsibility to ensure maximum guest satisfaction at all times.
Places all soiled linen in appropriate storeroom as soon as removed from guest room.
Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift.
Secures guest rooms, ensuring all doors and windows are closed when room clean is complete.
Completes start and finish times for each room cleaned on worksheet.
Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times.
Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times.
Ensures grooming, hygiene and safety procedures are maintained according to Policy and procedures.
Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures.
Attends departmental briefings, training, meetings etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on.
Reports any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests.
Promotes and encourages a strong team work ethic.