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    UX Researcher - Bengaluru, India - Concentrix

    Concentrix
    Concentrix Bengaluru, India

    Found in: Talent IN 2A C2 - 1 day ago

    Default job background
    Accounting / Finance
    Description

    WHAT YOU WILL DO:

    To design, build and maintain software solutions with a commitment to delivering quality solutions on time that meet or exceed the needs of our internal and external customers.

    Responsibilities include:

    1. Problem-solving in an ambiguous environment o Requirements, customer needs, and technical feasibility may not be defined; you are comfortable in a start-up environment. o Participate in strategy and roadmap conversations in close collaboration with product and engineering partners to evolve and mature our design system, our UX function, and meet our business goals.

    2. Define scope and influence cross-functionally o Partner with cross-functional team members in the conceptualization and delivery of our internal and external solutions. o Participate in PI Planning; help SCRUM teams plan capacity for UX enablers and research activities. o Collaboratively curate, conduct, and analyze user research to iteratively inform design decisions. o Prioritize design tasks and the creation of design artifacts.

    3. Execution of strategic initiatives o Leverage and contribute to our established design system, style guide, patterns, and assets in the creation of UX analysis, solutions, and deliverables. o Work directly with the engineering teams to align with platform best practices and implementation details

    4. User advocacy and mindset o Actively contribute to the wider UX community within our org, possibly mentoring and developing others, leveraging your strengths to help others unfamiliar with UX grow. o Ability to communicate research findings and strategy persuasively & concisely to all functions and levels, including executives. o Design for specific outcomes such as: Activation, Retention, Wayfinding and Error-Handling, or Prevention of Churn. o Help define and embed benefit hypotheses into features with product owners.

    5. Meticulous and considerate o You are cognizant of details and can create experiments that validate design decisions. o Comfortable giving and receiving critique in design reviews. o Strategically consider design decisions that will optimize multiple products and services in a retail ecosystem.

    6. Communicative and supportive of stakeholders o Take initiative to schedule and update stakeholders of research progress and expectations. o Proactively suggest improvements to our design process. o Work with product managers and owners to conceptualize and refine solution designs with a shared vision.

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