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    Client Relationships - Hyderabad, India - Indus Group Inc

    Indus Group Inc
    Indus Group Inc Hyderabad, India

    4 days ago

    Default job background
    Full time
    Description

    Company Overview

    Indus Group Inc is a Software Development and Consulting Company that specializes in providing technology solutions and consulting services to our clients. We are dedicated to delivering high-quality service and exceeding client expectations. With a mission to be the number one choice for companies seeking technology solutions, we work closely with our clients' management and decision-makers to match their company with the best candidates.

    Job Overview

    We are seeking a skilled and experienced Client Relationships Senior to join our team at Indus Group Inc. As a Client Relationships Senior, you will play a crucial role in building and maintaining strong relationships with our clients. This role requires excellent communication skills, a deep understanding of client needs, and the ability to provide exceptional customer service.

    Qualifications and Skills

    • Bachelor's degree in a relevant field
    • 7-10 years of experience in client relationship management or a similar role
    • Proven track record of successfully managing client relationships and exceeding client expectations
    • Excellent communication and interpersonal skills
    • Strong problem-solving and decision-making abilities
    • Ability to understand client needs and provide tailored solutions
    • Knowledge of industry trends and best practices
    • Ability to work collaboratively in a team environment
    • Proficiency in CRM software

    Roles and Responsibilities

    • Build and maintain strong relationships with clients, acting as their main point of contact
    • Understand client needs and requirements, and provide appropriate solutions
    • Coordinate with internal teams to ensure timely and accurate delivery of services
    • Guide clients in making informed decisions and provide consultancy on industry trends and best practices
    • Monitor client satisfaction and address any concerns or issues
    • Strategize and implement initiatives to enhance client loyalty and retention
    • Identify opportunities for upselling and cross-selling services to existing clients
    • Collaborate with sales and marketing teams to generate new business leads
    • Stay up-to-date with industry developments and competitive landscape
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