- Deliver customer service within service-level agreement for both quality and time
- Create valuable and reusable troubleshooting content
- Participate in Automation troubleshooting activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues
- Engage in global or regional project activities for improving customer service and troubleshooting methodologies and tools
- Be part in testing cycles when preparing to release a new software version
- Occasionally deliver internal and external training sessions for financial software features and troubleshooting methods
- Be part of rotational support coverage for our customers on public holidays & weekends as per business needs.
- Ability to work an adjusted workweek to ensure we have coverage for our customers on weekends as per business needs. Example workweek could include potentially working from Tuesday through Sat or Wednesday through Sunday.
- Ability to participate in rotational support coverage for our customers on public holidays & weekends as per business needs.
- Ability to work shifts outside of standard business hours
- Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects are essential
- Knowledge of SQL(any DB) is essential also for support engineers
- Excellent communication skills (written and verbal) in English is mandatory
- Good knowledge of business flow for technical candidates
- Candidate should have strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement and to be team player
- Nice to have technical knowledge PL/SQL, Oracle Reports, XML Publisher, JAVA technology, Unix, APEX
- Past experience in desk support for ERPs or Consultancy would be an advantage
- Experience in Oracle E-Business Suite in particular Financials would be an advantage
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Functional Analyst
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Saks India Greater Bengaluru Area, IndiaWho We Are: · Saks is a world-renowned luxury e-commerce destination. The company's unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. · On ...
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Brillio Greater Bengaluru Area, IndiaROLE OBJECTIVE & DELIVERABLES: · The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Cli ...
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Anakage Technologies Private Limited Greater Bengaluru Area, IndiaService Delivery Team Leader: · Company Description · Anakage is a category creator of End User Support automation using mix of CoBotics (Bots augmenting human capabilities) and Automation capabilities that delivers superior user experience and the strongest business case for c ...
EBS Finance Technical Analyst - Greater Bengaluru Area, India - Oracle
Description
Job title: Oracle Technical Analyst - EBS Finance
Location: Bangalore / Hyderabad
Description:
As a Technical analyst, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Understand all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job description:
Looking for Consultant/Support Engineer/Application analyst with background in Financials and SQL. Skills nice to have: Unix, PL/SQL/Java/XML. The role is 60% in delivering technical and functional support to global enterprise customers where the difference is for projects work in creating automation, creating troubleshooting content, testing new releases, delivering trainings, and creating special internal tools. Team spirit is highly required, and we are doing periodic team events.
Responsibilities :
EBS Financials Technical Support Engineer is having the following responsibilities:
Qualifications:
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years' experience with Core products or five years' experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
