- Consult and support Clients in Trial, Project manage Deployment, Train IT Ops and drive ongoing Continuous improvements
- Understand Client's environment, top call volume drivers, automation requirements and map to Anakage products and define solutions.
- Documents requirements and handle testing in pliot and Production
- Develop solutions on Anakage platform and Windows PowerShell etc
- Train Clients'and Partners' Service Delivery and IT ops team on Platform features and solutions
- Become a part of clients' and partners' Solution, Implementation and Services Delivery team
- Work remotely and on a need basis work in Clients' time zone (US, UK, others)
- Drive continuous improvement by relentlessly monitoring usage and effectiveness reports
- Continuously learn from ITSM logs, new technologies and Anakage's product upgrades and new Product lines
- Travel on a need basis to Client location and Company headquarter/training centres
- Minimum of 2 years of experience in Technology Consulting or System Analyst roles
- Digital Workplace technologies (DEM, End Point Management & Automation) exposure and experience is preferred.
- Minimum of 2 years of Project Management experience in IT specifically Tools deployment and thereafter Service Delivery using those tools
- Good Technical knowledge on end user computing, IT operations and ITIL,
- Experience in Tools implementation and Change Management
- Demonstrated experience of previous learning of new technologies in an unsupervised environment and applying in form of consulting, training or implementing these technologies
- Excellent communications and project management skills
- Experience of working with internal and external team members across cultures and geos
- Hands on experience in trouble shooting and data/log analysis
- Lead and build not just do a job
- Competitive pay
- ESOPs for strong and consistent performers
- Flat hierarchy
- Uncapped growth
- Loads of fun
- Flexible working
-
Team Lead
3 days ago
GIVA Bangalore Metropolitan Area, IndiaBachelor degree in business administration, management, or a related field · (preferred). · ● Previous experience in a customer service or call center environment. · ● 2+ years of experience in handling a team is must. · ● Proven leadership and team management skills. · ● Strong ...
-
Recruimtent Team Lead
21 minutes ago
Korn Ferry Bangalore Metropolitan Area, IndiaThis is a great opportunity to be Recruitment Team Lead for one of Korn Ferry's major clients in the Indian market, one of the giants in the Tech sector. · In this role you will have the opportunity to be creative to inspire change, work on process improvements and implement stra ...
-
Performance Marketer
1 week ago
ITILITE Bangalore Metropolitan Area, IndiaItilite is in search of a skilled Performance Marketer, entrusted with guiding its path towards becoming the global leader in Travel & Expense SAAS. Positioned at the "Series C" stage, Itilite is resolutely pursuing the goal of digitalizing corporate travel and expenses, striving ...
-
Product Manager
4 days ago
Akaike Technologies Bangalore Metropolitan Area, IndiaJob Title: Product Manager · Location: Greater Bengaluru Area · (Hybrid - 4 days WFO and 1 day WFH) · Company Overview: · At Akaike, we're pioneering the forefront of artificial intelligence technology to solve real-world challenges and transform industries through innovative A ...
-
Juniper Networks Bangalore Metropolitan Area, IndiaSenior/Lead ASIC/VLSI/RTL/Front End Design Engineer/ Chip Lead · IND, KA, Bangalore · Silicon Systems Technology Group (SST) seeks ASIC Design Engineers to develop next generation of ASICs for new core routers, switches, and firewalls. · Opportunity Snapshot: · We are looking to ...
-
Quality Assurance Tester
5 days ago
Capgemini Bangalore Metropolitan Area, IndiaLead, mentor, and manage a team of testers, providing guidance and support. · • Develop, execute, and maintain comprehensive manual test cases for web applications. · • Collaborate with the automation testing team to design and implement test automation frameworks and scripts. · ...
-
ASIC Verification Engineer
4 days ago
Juniper Networks Bangalore Metropolitan Area, IndiaSenior/Lead ASIC DV Engineer · IND, KA, Bangalore · Juniper is a leading provider of advanced routers and switches for the internet. We keep the world connected with speed, reliability, security, and ease of use. We believe in excellence and we strive to achieve that through emp ...
-
Practice Manager
6 days ago
AtkinsRéalis Bangalore Metropolitan Area, IndiaWe're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a bette ...
-
National Sales Lead
4 days ago
PeopleLogic Bangalore Metropolitan Area, IndiaAbout the Customer · Company is a manufacturing-tech start-up funded by Matrix Partners, Multiply ventures and other marquee angel investors operating in the B2B Cross-Border Raw material E- Commerce space. · About the Role · Designation : National Sales Lead · Work Location: Ba ...
-
CPU Micro-architect and RTL Design
6 days ago
Mulya Technologies Bangalore Metropolitan Area, IndiaMore about us: · We are a well-known as a microprocessor pioneer, having led the way in RISC-based computing to enable faster and more power efficient semiconductors for a wide range of applications from consumer electronics to networking and communications. More than 30 years a ...
-
Zyeta Bangalore Metropolitan Area, IndiaWe are looking for a talented and creative Workspace Designer to join our team, with a passion for transforming interior spaces into aesthetically pleasing functional, and well-designed environments. Your ability to combine artistic flair with technical expertise will be essentia ...
-
Regional Head
4 days ago
A leading Retail Company Bangalore Metropolitan Area, IndiaDesignation : Regional Head - Logistics · Location : Bangalore · Reports To : Operations Head · Experience : 15 to 20 years of managing logistics operations at regional level, warehouse management experience (Inbound/Outbound) and related network in an ecommerce or a large compl ...
-
Sr. Cloud DevOps storage Engineer
6 days ago
NXP Semiconductors Bangalore Metropolitan Area, IndiaNXP : SECURE CONNECTIONS FOR A SMARTER WORLD · NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotiv ...
-
Manager - Analytics (Product Analytics)
1 week ago
Games24x7 Bangalore Metropolitan Area, IndiaIntroduction · Games24x7 is India's leading and most valuable multi-gaming unicorn. We're a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - RummyCircle, India's first and largest online rummy platform, My11Ci ...
-
Product Support
1 week ago
C&R Software Bangalore Metropolitan Area, IndiaReporting Structure: · The position is hybrid primarily based in the C&R Software Office in Bangalore, India, reporting to the Global Head of Product Support. · Job Summary/Objective: · Product Support is a function with our professional services organisation is the face of our ...
-
Senior Practice Manager
6 days ago
AtkinsRéalis Bangalore Metropolitan Area, IndiaWe're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a bette ...
-
Enterprise Architect
5 days ago
Enterprise Blueprints Bangalore Metropolitan Area, IndiaEnterprise Blueprints ) The leading IT architecture consultancy formed by Architects focused on Architecture. Our passion for architecture has driven our growth over 15 years and led to an acquisition by Bain & Company at the beginning of 2023, retaining our culture and collabor ...
-
Sales Development Representative
5 days ago
Chargebee Bangalore Metropolitan Area, IndiaChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, , and others. Thousands of SaaS and subscription-first businesses process over billi ...
-
ServiceNow Developer
1 week ago
HTC Global Services Bangalore Metropolitan Area, IndiaJob Position | ServiceNow Developer - HRSD · Job Location | Bangalore · JOB DESCRIPTION · Responsibilities: · Experience in the implementation of the HR ServiceNow case management · Support HR ServiceNow Case-management Implementation as part of employee experience · Partner wi ...
-
Product Manager-II-Last Mile
4 days ago
Zepto Bangalore Metropolitan Area, IndiaOur Story · Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country We are scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi, Noida, Ghaziabad, ...
Service Delivery Team Lead - Bangalore Metropolitan Area, India - Anakage Technologies Private Limited
1 week ago
Description
Service Delivery Team Leader:
Company Description
Anakage is a category creator of End User Support automation using mix of CoBotics (Bots augmenting human capabilities) and Automation capabilities that delivers superior user experience and the strongest business case for clients and partners.
Anakage serves global clients and is a great place for those who want to grow an organization with their passion, hard work, learning, innovation and teamwork and change the future of End User Experience and Service Desk operations. Product innovation and user delight is in Anakage DNA and so is pushing the bar higher every time.
Job Description
This role will manage multiple Service Delivery tracks to ensure MSP driven Client engagements achieve desired outcomes using Anakage platform.
As a Service Delivery portfolio lead SDM will ensure challenged engagements receive adequate quality support and are monitored to execute against Go-to-Green Plans. Establishes operational processes and standards to mitigate planning and delivery issues. Monitors and manages Operating metrics, intervenes to course correct, and uses PM dashboards to identify issues and collaborate with CSM, Engineering, Client IT and MSP SD teams to adopt relevant processes and solutions.
SDM will play a crucial role to support Anakage's clients and partners to understand, adopt, use and create desired outcomes using Anakage platform.
The role will work closely with Client's Service Delivery Managers, Anakage's Customer Success Managers and Partner's Service Delivery and Practitioners to provide Platform and Solution mapping to client's environment & automation requirements and implement and improve outcomes throughout the engagement.
The main responsibilities of the role are as follows:
Qualifications
Why join Anakage:
Anakage is revolutionizing the way End User Support is delivered and consumed by enterprises.
Anakage builds Collaborative Bots aka CoBots to empower users on systems and applications increasing productivity and reducing support costs.
Anakage's one of a kind Collaborative Automated Intelligence platform helps augment human capabilities, automate end-user support and increase user experience. Anakage is simplifying employees' day to day lives by enabling IT leaders to ensure compliance, reduce IT costs, and improve employee's digital experience to pave the path to exceptional growth.
Be a part of the Digital revolution while putting India on globe by building a world class global Product company
Benefits