E-commerce Executive - Mumbai, India - GM Infotech

GM Infotech

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform.

He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners. He/She works in a fast-paced digital environment. He/She ensures smooth operation in the e-commerce business. He/She must be collaborative and results-oriented. He/She must be technology-savvy and able to operate well under pressure.

Coordinate order processing, delivery and returns of customer orders.
Coordinate with other teams on the execution of brand, marketing and ecommerce activities.
Ensure the fulfilment of customers' orders via store pick of delivery service.
Execute activities driven by data analytics.
Identify strategic business partnerships.
Implement new business collaboration plans.
Implement preventive and corrective measures of disaster recovery plan.
Implement the customer loyalty programmes.
Implement the ecommerce activities.
Maintain business partnerships.
Manage a diverse service environment.
Manage the operations for good service.
Manage the service quality and customer satisfaction.
Monitor and maintain proper functionality of the website.
Observe the sales, promotions, marketing and social media activities over digital platforms.
Operate and maintain existing IT networks based on the standard operation procedures.
Prepare insights report on the datamining outcome.
Promote good service performance.
Provide specialised knowledge and insights to the development of technology strategy.
Track and report the business outcome of datadriven insights.