German Sd - Bengaluru, Karnataka, India - ITC Infotech India Ltd

ITC Infotech India Ltd

Verified Company

Bengaluru, Karnataka, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

IT- Helpdesk

Job Description
Overall, 1 4 years of work experience in technical support environment
Understanding of Windows Active directory to troubleshoot issues related to Account administration & access
Good knowledge of O365 support
Outlook, Intune, OneDrive, MFA configuration & troubleshooting
Understanding of Windows OS support activities like startup issues, memory & disk utilization
Understanding of printer functionalities
Understanding of different hardware and OS (Desktop, Laptop)
Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues
Knowledge in networking issues (like connecting to internet, network etc.)
Understanding of VPN connectivity & troubleshooting
Provide Level 1 support for end user issues and convey resolutions to end user queries
Properly escalate unresolved queries to the next level of support
Log, Track, Route, and redirect problems to the correct resources
Single point of contact for the end users related to Issues/Requests
Act as an interface between the thirdparty vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
Provide Remote resolution to issues/queries where applicable
Ensure proper recording, documentation, and closure
Has experience in working with ITSM based ticketing tools (Service Now)
Hotel IT support experience is must.
Thorough knowledge about Hotel IT support environment and setup configurations.
Ability to multitask in critical situations and provide Proactive and Predictive support
Proficient in English language and excellent ability to understand and converse with International Client.