Assistant Manager - pune, India - WNS Global Services

WNS Global Services pune, India

1 month ago

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Description

Job Description

Assistant Manager will manage team of 15-25 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.
Drive team performance, KPI management, reporting, absenteeism, attrition, etc.
Manage customer/client escalations effectively as per guidelines.
Understand customer queries, feedback and respond in a positive manner.
Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
Should be flexible to work in Hybrid model or office as specified by business / process.
Demonstrated leadership ability and excellent people management skills.
Knowledge and experience in organizational effectiveness and operations management
Excellent computer skills and proficient in Excel, Word, Outlook, and Access
Excellent communication skills both verbal and written
Excellent interpersonal skills and a collaborative management style
A demonstrated commitment to high professional ethical standards in a diverse workplace
Open to direction and Collaborative work style and commitment to get the job done
High comfort level working in a diverse environment
Solutions mind-set, passion to drive better customer experience.
Ability to adapt self with the team in-case of adversity, business challenges/requirement.
Attention to details

Qualifications

Graduate

Additional Information

Experience of minimum 3 years in General Insurance or Chat Process is a must.
At least 1 year experience in handling Operations with a span of at least 10-12 employees

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