Customer Support Associate - Noida, India - Adyan Consultants PVT LTD.

Adyan Consultants PVT LTD.
Adyan Consultants PVT LTD.
Verified Company
Noida, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description


Title:
Customer Care specialist

Position Summary

regarding a variety of requests around product and services. Using their knowledge of products or

services as well as great customer service skills, these professionals address issues, provide support

and offer information, as needed, to keep customers satisfied.

Specialists require in-depth knowledge of the products or services being rendered, great

communication skills and customer handling skills. The ability understand customer requirement is

also essential. Demonstrated success in customer service is required.


Responsibilities:


  • Answers inquiries by clarifying desired information; researching, locating, and providing
information.

  • Determines requirements by working with customers.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.

  • Fulfils requests by clarifying desired information, ensuring highest standards at all times.
Education Requirements

Graduates/Under Graduates (Result Awaited / Final Year)

Experience Requirements

Skills and Abilities

  • Good written Communication and Typing Proficiency.
  • Ability to speak and understand English and Hindi. Ability to write, read and speak English to
suit business need.

  • Basic Telephone Etiquettes.
  • Decision Making, numerical ability & logical reasoning.
  • Customer Focus and Being Attentive.
Interview Rounds

  • RMG Screening


  • VETI

  • Language Assessment 5.0 and +
  • Typing 25 WPM and 90% Accuracy
  • Operations Round (Competency Based Interview).
  • Written or passage Test
  • Topic should not be related to the product. Topic should cover
agendas which are generic in nature like Movies, Billing issue, Sports, Social issues etc.

  • Client Round.
Salary Offered

BPO Voice

Exp.

Ban

d TCTC Net Take

Home

0-11 Months U1

2.45LP

A 18000

12-19

Months U1

2.62LP

A 19000

20+ Months U1 2.82LP 21500

Title:
Customer Care specialist

Position Summary

regarding a variety of requests around product and services. Using their knowledge of products or

services as well as great customer service skills, these professionals address issues, provide support

and offer information, as needed, to keep customers satisfied.

Specialists require in-depth knowledge of the products or services being rendered, great

communication skills and customer handling skills. The ability understand customer requirement is

also essential. Demonstrated success in customer service is required.


Responsibilities:


  • Answers inquiries by clarifying desired information; researching, locating, and providing
information.

  • Determines requirements by working with customers.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.

  • Fulfils requests by clarifying desired information, ensuring highest standards at all times.
Education Requirements

Graduates/Under Graduates (Result Awaited / Final Year)

Experience Requirements

Skills and Abilities

  • Good written Communication and Typing Proficiency.
  • Ability to speak and understand English and Hindi. Ability to write, read and speak English to
suit business need.

  • Basic Telephone Etiquettes.
  • Decision Making, numerical ability & logical reasoning.
  • Customer Focus and Being Attentive.
Interview Rounds

  • RMG Screening


  • VETI

  • Language Assessment 5.0 and +
  • Typing 25 WPM and 90% Accuracy
  • Operations Round (Competency Based Interview).
  • Written or passage Test
  • Topic should not be related to the product. Topic should cover
agendas which are generic in nature like Movies, Billing issue, Sports, Social issues etc.

  • Client Round.
Salary Offered

BPO Voice

Exp.

Ban

d TCTC Net Take

Home

0-11 Months U1

2.45LP

A 18000

12-19

Months U1

2.62LP

A 19000

20+ Months U1 2.82LP 21500


Job Types:
Full-time, Permanent, Fresher


Salary:
₹9, ₹34,325.14 per month


Benefits:


  • Flexible schedule
  • Provident Fund

Schedule:

  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • English (required)
  • Hindi (required)

Speak with the employer
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