- Executes day-to-day maintenance tasks including problem determination and resolution and root-cause analysis. Plans and coordinates the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies.
- Conducts system analysis and development to keep systems current with changing technologies.
- Coordinates communication and support between user-community and the technical/operations functions of IT in relationship with all Windows/Linux functions.
- Provides recommendations and technology roadmaps to management in the research, design, and development of effective operating programs, systems, procedures, and practices.
- Ensures the use of performance data and historical metrics and provides and maintains related technology documentation.
- Executes day-to-day maintenance tasks including problem determination and resolution and root-cause analysis. Responds to live site issues, and executes software, platform, and configuration changes.
- Ensures the use of performance data and historical metrics to plan effectively for growth needs including plan upgrades and optimizations, migrations, and new implementations; identifies and resolves efficiency issues, and improves functionality.
- Provides and maintains documentation of systems architecture, troubleshooting and support guidelines, system metrics, project information and plans, and training information.
- Participates in the development of best practice standards including capacity planning, monitoring, configuration, security, historical metrics, recovery strategies, and migration strategies. Validates and adheres to these defined best-practice standards.
- Works with team lead/manager to set direction regarding authorized software (operating system and application) installed on servers and workstations.
- Oversees applications running and identifies and resolves problems; continues performance enhancements with measurable benchmarks.
- Researches software updates and patches to supported applications and various operating systems; assists system engineers with installation and testing, as necessary.
- Interfaces with various areas of IT staff to support ongoing efforts, and works with external resources and vendors, giving and receiving information.
- Assists software engineers with complex or more difficult technical support inquiries related to hardware maintenance and/or repairs, as necessary.
- Provides technology stewardship for distributed technologies such as DNS, SMTP, DHCP domain controllers, active directory applications, printing, mail, web servers and FTP services for the Enterprise.
- Ensures that the SDLC environments (Development, QA, Production) are properly configured and synchronized.
- Recognizes and addresses potential areas where existing policies and procedures require change, or where new ones need to be developed; this is especially important when guiding and supporting future business lines and expansion.
- In addition to the education outlined above, at least 10+ years of experience in troubleshooting hardware/software for servers and workstations; at least 6+ years of systems engineering experience, designing and implementing VMWare and Microsoft server/workstation technologies.
- Thorough knowledge of and experience with Windows, VMware Virtualization software* (Lab Manager, ESX) Microsoft Active Directory; TCP/IP / DHCP / WINS / DNS, SharePoint, Email, SAN Technology, PowerApp.
- A proven track record of executing day-to-day maintenance tasks including problem determination/ resolution, and root-cause analysis. Requires broad technical capabilities to distinguish between hardware/software-related problems as well as effective communication skills with the ability work both independently ad as a member of a team as needed.
- Prefer a Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Information Technology Professional (MCITP) Enterprise Administrator; however related experience may be substituted for the certification providing with intent and ultimate action to achieve certification.
- Ability to utilize performance data and historical metrics to plan for future Enterprise growth and to provide and maintain related technology documentation.
- Supporting and implementing Linux systems
- Strong IIS experience
- Supporting and implementing load balancing
- PowerShell/Scripting skills preferred
- Microsoft SCCM/SCOM experience a plus
- Experience with supporting and maintaining VMware clusters, MS Exchange, and SharePoint
- Experience with supporting and managing backup/recovery systems/technology
- Experience with Cisco Call Manager/UCCX management and administration
- PowerShell/Scripting skills a plus
- Microsoft SCCM/SCOM experience a plus
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Senior System Engineer - Chennai, India - OEC
Description
Job Role : Senior System Engineer
Experience : 6-10 Years
Job Location : Chennai
Position Summary:
Job Duties:
Education:
An undergraduate degree from an accredited college or university with a focus in Business Information Systems, Computer Science, Information Technology, or related discipline; or in the absence of a degree, directly-related job experience in planning, and coordinating the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies, where a number of years and proven knowledge may offset the degree requirement.
Experience:
Configuration Management Disciplines - Required/Preferred Experience & Skills:
Internal Operations Disciplines - Required/Preferred Experience & Skills: