Hotel Receptionist - Juhu, Mumbai, Maharashtra, India - Hotel Beach Garden
1 week ago
Description
welcome and greet guestsanswer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation & register and check guests in
confirm relevant guest information
verify guest's payment method and imprint credit cards for authorisation
issue room keys and direct guests to their rooms & maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests and listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling and close guest accounts and check guests out
review accounts and charges with guests during the check-out process process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel maintain a neat and orderly front desk and reception area
Salary:
₹15, ₹20,000.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Experience:
- total work: 3 years (preferred)
Language:
- English (preferred)
Speak with the employer
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