Receptionist - Chennai, Tamil Nadu, India - Abate AS Group of Companies

Abate AS Group of Companies
Abate AS Group of Companies
Verified Company
Chennai, Tamil Nadu, India

6 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
1.

Greeting and welcoming:

  • Provide a warm and friendly welcome to all patients, visitors, and staff.
  • Create a positive first impression and ensure a professional atmosphere in the reception area.

Appointment scheduling:

  • Manage patient appointments, ensuring accuracy and efficiency.
  • Use the hospital appointment scheduling system to book, reschedules or cancel appointments as necessary.
  • Coordinate with doctors schedules and maintain an organized appointment calendar.

Patient Registration and Documentation:

  • Collect and verify patient information, including patient details, medical history and insurance details.
  • Ensure all required forms and documents are completed accurately and filed appropriately
  • Maintain patient confidentiality and adhere to data protection regulations.

Communication and Customer Service:

  • Assist patients with general queries, appointmentrelated questions, and directions within the hospital.
  • Communicate effectively with doctors, nurses, and other hospital staff to ensure efficient coordination.

Administrative Support:

  • Perform general administrative tasks such as filing, photocopying, and organizing documents.
  • Handle incoming and outgoing mail, packages, and deliveries.
  • Maintain office supplies and ensure the reception area is clean and tidy

Problem Resolution:

  • Address patient complaints or concerns promptly and escalate complex issues to the appropriate department or supervisor.
  • Maintain a professional and calm demeanor when handling difficult situations.
1.


Requirements:

Qualification - Any Degree


Skills:


  • Excellent interpersonal and communication skills.
  • Proficiency in using computer systems and electronic medical records.
  • Ability to multitask and prioritize tasks in a fastpaced environment.
  • Strong attention to detail and accuracy.
  • Knowledge of medical terminology and eye care procedures is desirable.
  • Empathy, compassion, and patience when dealing with patients.
  • Professional appearance and demeanor.
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