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    Shift Lead NOC - Chennai, India - Nxtra by Airtel

    Nxtra by Airtel
    Nxtra by Airtel Chennai, India

    1 week ago

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    Description

    · 24x7 NOC support for Submarine cable NOC and also the international data and transport network extended from the cable system.

    · Network Alarm monitoring, timely notification and raising Trouble Tickets

    · Ensure Service Assurance and Service Delivery as per SLAs, and provide L2 support

    · Coordinating with supplier for all faults and follow up till resolution

    · Need to open TTs for all Internal and supplier planned works and notify customers as per SLA times

    · Follow-up with Suppliers for timely start and completion of planned works

    · Wet plant performance monitoring and analysis

    · Wet plant fault troubleshooting and repair coordination and testing

    · Ensure timely notification and the resolution of TTs as per timelines.

    · Provisioning of the circuits as per the Work Orders in stipulated time

    · Preventive checks / routine maintenance of the Network

    · Effective co-ordination with Suppliers, Cable landing and Terminal Stations for resolution of issues

    · Design and Implementation of restoration plans

    · Escalations as per processes and ensure 100% process compliance to agreed SLA's for Service Assurance and Service delivery

    · To Maintain and work on enhancements of NOC support System (NSS), an OSS for transport and Data networks, services and customers.

    · Capacity Upgrades, Network tests and acceptance.

    · Good hands on experience with OSS tools and testing of OSS features and functions.

    Key Competencies/Skills

    · Sound knowledge in Optical transport technology, Submarine cable systems, DWDM, SDH and OTN

    · Hands on experience in Network Management systems used in Submarine cable systems (such as Infinera (XTM, G30), Xtera WDM, Coriant 70xx, Ciena 6500, EKINOPS, Nokia PSS 16-II and PSS-24 equipment and NMS platforms such as NFM-T(Nokia), TNMS/DNA(Infinera), MCP(Ciena), TEMS(Subcom) etc....

    · OSS fundamentals, features, operations and maintenance.

    · Maintaining Agreed SLAs in service assurance and service delivery.

    · Communication with geographically and culturally diverse stakeholders.

    • · Quick analytical and problem solving skills, and willingness to learn.
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