Salesforce -IBP - Bengaluru, India - Ontrack HR Services Pvt LTD

Description

Services Scope:

· Support monthly data load from JDE to SAP IBP

· Conduct root cause analysis for data integration issues.

· Provide guidance and assistance in IMI IBP developments.

· Work with Domain Architects (including Data, Infrastructure, Application, and Security architects) to ensure that solution architecture aligns with system design guidelines and enterprise architecture standards.

· Contribute to the preparation of business specification documents, functional specification documents, and training materials.

· Check and deploy Change Requests according to the Change Management process by analyzing requests, proposing technical solutions with cost and time estimation, and executing them after acceptance.

· Troubleshoot issues, collaborate with third-party and technical teams to test, provide workarounds as necessary, identify root causes, address system security needs, provide permanent system solutions, and create FSD documentation for IBP modules (Demand, Inventory, Supply, Sales and Operations Planning and Response and Supply .

· Support user requests and ad-hoc questions, ensuring excellent customer service.

· Continuously improve the monthly SOP IBP cycle by advising on optimization actions for all process parts, enhancing the business user experience.

· Plan and execute Unit Testing, participate in Integration Testing, propose test scenarios, and support User Acceptance Testing (UAT) with final users.

· Keep ServiceNow tickets updated with proper notes, screenshots, and all other necessary information, including due date changes.

· Service Now ticket can be passed to the user only after successful test passed with evidence (screenshot) which proof that solution is implemented

· Service now ticket can be completed only when; root cause is identified, evidence with working solution is attached along with user confirmation.

· Training Users on new changes and ad hoc requests

· SLAs (details need to be included) & KPI's

Requirements

Expertise required:

· Preferably experience with the integration of IBP to 3rd party products such as JD Edwards

· Experience in JD Edwards supply chain and demand planning modules (MRP)

· 5+ years of S&OP / IBP experience preferred

· Preferably 2+ end to end solution implementations which covered S&OP, Demand, Supply, Inventory / Response and Supply

· Extensive hands on experience within S&OP, Demand, Supply, Inventory and response and supply

Benefits