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    Lead Consultant-Partner Operations - Bengaluru, India - o9 Solutions, Inc.

    o9 Solutions, Inc.
    o9 Solutions, Inc. Bengaluru, India

    4 days ago

    Default job background
    Technology / Internet
    Description

    Be part of something revolutionary

    At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises' siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn't stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.

    We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we'll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.

    As a Lead Consultant, Partner Operations, you will be responsible for overseeing the day-to-day operations and maintenance of tenants or platform instances for partner resources to train on. You will also play a pivotal role in helping our partner associates upskill on a continuous basis. Your primary objective will be to ensure the smooth functioning of these entities, fostering positive relationships, and upholding the highest standards of service delivery.

    What you will do:

    Tenant Management:


    • Work on tenant requests and approvals for partner training.


    • Internal partner portal maintenance including but not limiting to providing access, uploading new

    content and partner communication.


    • Maintain accurate records of tenant/platform interactions, service requests, and resolutions


    • Provisioning of o9 partner environments to partners for o9 practice build, GTM demos


    • Provisioning o9 tenants to partners (o9 partner tenants)


    • User management in o9 partner tenants


    • Backup and restore of o9 partner tenants


    • Monitoring o9 platform environments for health check


    • Adding capacity to o9 partner environments


    • Restoring and building PMM reference tenants for o9 partners


    • Providing config1.0 config and data files for different solutions


    • Setup config2.0 and int3.0 in o9 partner tenants


    • Partner communication when there is unavailability of o9 environments due to scheduled

    maintenance, upgrade activities


    • Work with o9 DevOps, RD, WebAPI, Integration, Config2.0, etc., teams for incident and request

    management


    • Work with SecOps team for Penetration testing reports and share with partners if needed and fix

    security vulnerabilities as needed


    • Follow o9 platform release and work with DevOps team for o9 platform upgrades/fixes


    • Work with Portfolio and provide needed config/data files and help partners in building o9 tenants for GTM demos

    Partner Skill Development


    • Work closely with education services to maintain & refresh the training list.


    • Recommend learning path as per project requirement to the partner associates.


    • Provide guidance on learning material and resources to partner associates.


    • Facilitate enrolment (o9 academy) and ensure approval and attendance is monitored and reported


    • Record training/certifications of the profiles presented by partners.

    Reporting & Analytics


    • Provide reporting and analysis on service desk tickets


    • Arrive at regular reporting and analysis on partner training status by role and share with partner

    organizations

    What you should possess:


    • 6-7 years' of overall experience


    • Bachelor's degree in computer science, Information Technology, Business Administration, or related

    field.


    • Proficiency in using tenant or platform management tools and systems.


    • Familiarity with software deployment, configuration management, and monitoring tools.


    • Familiarity with o9 SaaS Solutions - DP, SP, IBP, CT. MEIO, NGP, NPI, RGM, Planning and Analytics

    Supplier Collaboration is desired


    • Good Understanding of ISV SaaS ecosystem - Customers, Partners (SI, Tech, Cloud, Resellers)


    • Experience with customer relationship management and support ticketing systems.


    • Experience conducting partner webinars


    • Working knowledge in supply chain industry is desired


    • Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation


    • Strong ability to lead by example and demonstrate proficiency in both process and domain


    • Patient listener with the ability to clearly articulate viewpoint to manage and deliver to customer

    expectations, even under pressure


    • Ability to take complete ownership of the work and deliver with minimal oversight


    • Relevant certification in cloud computing (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) or platform management (e.g., Salesforce Administrator, ServiceNow Certified Administrator) is a plus.

    This role requires a proactive and detail-oriented individual with a passion for ensuring tenant/platform satisfaction and operational excellence. If you thrive in a dynamic environment and possess the necessary qualifications, we encourage you to apply.

    What we'll do for you...

    • Competitive salary
    • Enjoy yourself: Unlimited paid time off.
    • Flexibility: Work from home two days a week. Get up a bit later, skip the commute and put the time back into your deadlines.
    • Get social: When we work from home, we play from home with fun after-work activities like Friday Socials. If you're in the office, feel free to join these events in person.
    • Flat organization: With a very strong entrepreneurial culture (and no corporate politics).
    • Support network: Work with a team you can learn from and every day.
    • Diversity: We pride ourselves on our international working environment.

    More about us...

    With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.

    Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.

    Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich.

    o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law

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