Executive - Channel Sales (Mid Tier Apmea) - Chennai, India - Freshworks

Freshworks

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees.

We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers.

The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes' Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020.

Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description:

Overview:

Build product and domain expertise by understanding product

functionalities, market positioning, competitive landscape, product
market fit and so on

Establish and maintain healthy relationship with partner teams,

prospects and customers in various geographies

Own and meet assigned sales targets (coowned by channel

managers) by working closely with partner sales teams

Collaborate with various internal functions like presales, customer

success, marketing, and support to ensure seamless support for
partners and customers

Understand local markets thoroughly including factors influencing

buyer's decisions like economy, technology, and so on

Assist partners on issues with conversions, objection handling,

providing necessary resources to achieve closure

Discover and implement new / marketspecific lead generation

exercises to expand/grow existing account base, working closely
with marketing teams, CSM and reseller sales teams

Be the single point of contact for partners for all things technical
Coordinate with internal stakeholders and follow up for partners on

customer queries

Arrange online training sessions and ensure the partner is up to

speed with what's new in the product

Handle incoming support tickets from partners, manage escalations

from partners/customers

Qualifications:

Requirements:

Be willing to work in required shifts as per region allotted
Demonstrate high project management skills, scope management,

resource planning, task tracking, and budget management

Excellent verbal and written communication skills
Must be willing to travel as required to territory aligned.
Selfmotivated with a proactive approach on projects
Technical knowledge
Attention to detail, ability to articulate clearly
Interpersonal skills, ability to build rapport required for close

collaboration with cross-functional teams at Freshdesk and with
partners in the assigned territory

Additional Information

MBA or Bachelor's degree preferred in computers, marketing or

similar stream

14 year's experience in channel sales

At Freshworks, we are creating a global workplace that enables everyone
to find their true potential, purpose, and passion irrespective of their
background, gender, race, sexual orientation, religion and ethnicity. We
are committed to providing equal opportunity for all and believe that
diversity in the workplace creates a more vibrant, richer work
environment that advances the goals of our employees, communities and
the business.

Additional Information

We are committed to providing equal opportunity for all and