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Gurgaon

    Country Call Center Operator - Gurugram, India - Amplifon

    Amplifon
    Amplifon Gurugram, India

    13 hours ago

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    Description

    Country Call Center Operator

    Gurgaon, Haryana, India

    Position & Grade CRE (English & Hindi (Mandatory) + Any South Language ) Experience Required At least 2 years + with 1 year minimum in Outbound Location Gurgaon Reporting to Team Leader

    Job Purpose:

    Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.

    Job Specification:

  • Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day.
  • Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
  • Daily and timely reporting.
  • Maintaining client information in excel and CRM.
  • Daily coordination with our clinical and field team to ensure the work is completed on time.
  • Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.
  • Job Qualifications:
    Minimum Educational Qualification: Bachelors,

    Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.

    Skill Set Requirements:

  • Persuasive Speaking Skills, Tone/Pitch should be polite.
  • Patience & Effective Listening Ability
  • Phone Skills / Etiquettes, Attentiveness
  • Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
  • Sales Oriented with a focus on Customer Service
  • Should not sound overly aggressive while speaking.


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