Soft Skills Trainer - Delhi, Delhi, India - Singh Associates

Singh Associates

Verified Company

Delhi, Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Title:
Soft Skill Trainer

Overview:

Key Responsibilities:

Training Program Development:

Design and develop comprehensive soft skill training programs tailored to the needs of collections and sales call center agents.
Collaborate with management to identify training objectives and performance improvement areas.

Training Delivery:

Conduct engaging and interactive training sessions using a variety of instructional techniques and delivery methods such as workshops, roleplays, simulations, and presentations.
Provide constructive feedback and coaching to call center agents to enhance their soft skills and overall performance.

Content Creation:

Develop training materials, including presentations, manuals, handouts, and multimedia visual aids.
Regularly update training content to ensure relevance and alignment with industry best practices and organizational goals.

Performance Evaluation:

Assess the effectiveness of training programs through preand posttraining evaluations, skill assessments, and performance metrics analysis.
Identify areas for improvement and implement corrective actions as needed.

Training Needs Analysis:

Conduct regular assessments to identify gaps in soft skills among call center agents.
Collaborate with supervisors and team leaders to address specific training needs and develop targeted interventions.

Continuous Improvement:

Stay updated on emerging trends and best practices in soft skills training and call center operations.
Proactively seek feedback from stakeholders and incorporate suggestions to continuously improve training programs and methodologies.

Qualifications and Skills:

Bachelor's degree in Human Resources, Education, Communications, or a related field. Master's degree is a plus.
Proven experience of at least 3 years as a Soft Skill Trainer or similar role in a call center environment, preferably in collections and sales.
Indepth knowledge of training methodologies, adult learning principles, and instructional design concepts.
Strong interpersonal skills with the ability to effectively communicate and engage with diverse audiences.
Excellent presentation and facilitation skills.
Proficiency in Microsoft Office Suite and training software/tools.
Ability to work independently and collaboratively in a fastpaced environment.

Benefits: