Phone Banking Officer - Thane, India - GCS Consulting Services

GCS Consulting Services
GCS Consulting Services
Verified Company
Thane, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description:
Phone Banking Officer


Key Responsibilities:


  • Handle inbound and outbound calls to assist customers with their banking needs and provide product information.
  • Identify opportunities to upsell or crosssell banking products and services to customers.
  • Maintain a high level of customer satisfaction by resolving queries efficiently and effectively.
  • Meet and exceed sales targets and KPIs while delivering exceptional service.
  • Build and maintain strong relationships with customers to promote customer retention and loyalty.
  • Adhere to banking regulations and compliance policies at all times.

Requirements:


  • Bachelor's degree or equivalent.
  • Minimum CIBIL score of 650.
  • At least 3 years of experience in customer service and sales, preferably in banking, BPO, or related industries.
  • Excellent communication skills with a clear and articulate speaking voice.
  • Ability to multitask and work in a fastpaced environment.
  • Maximum age of 32 years.
  • Strong sales and negotiation skills with a focus on achieving targets.
  • Quick decisionmaking ability and good presence of mind.
  • Pleasant personality with a confident and proactive attitude.

Additional Information:


  • The majority of the role involves sales activities (70%) with the remaining focused on customer service (30%).
  • A good personality and excellent interpersonal skills are considered advantageous for this role.

Salary:
₹550, ₹1,200,000.00 per year


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 3 years (preferred)


Work Location:
In person


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