Client Servicing Executive - Mumbai, Maharashtra, India - INK IN CAPS MEDIA & MARKETING LLP

INK IN CAPS MEDIA & MARKETING LLP
INK IN CAPS MEDIA & MARKETING LLP
Verified Company
Mumbai, Maharashtra, India

1 day ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
As a Client Service Representative, you will be responsible for managing and enhancing client relationships.

You will serve as the main point of contact for our clients, ensuring their needs are met and providing solutions to any issues that may arise.

Your exceptional communication skills, attention to detail, and ability to work well under pressure will be essential in this role.


Responsibilities:

Build and maintain strong relationships with clients, understanding their needs and providing proactive support

Serve as the primary point of contact for client inquiries and concerns, resolving issues in a timely and professional manner

Collaborate with internal teams to ensure client satisfaction and successful delivery of products/services

Conduct regular check-ins with clients to assess their satisfaction levels and identify opportunities for improvement

Prepare and deliver reports on client performance, highlighting key metrics and trends

Stay up-to-date with industry trends and developments to provide valuable insights and recommendations to clients

Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of our services

Identify upselling and cross-selling opportunities to maximize client value and revenue


Qualifications:

Bachelor's degree in [relevant field] or equivalent experience

Previous experience in client service or account management is preferred

Strong interpersonal skills with the ability to build rapport and trust with clients

Excellent communication skills, both written and verbal

Detail-oriented with strong organizational and problem-solving abilities

Ability to work independently and as part of a team in a fast-paced environment

Proficiency in MS Office Suite and CRM software


Salary:
₹25, ₹50,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Experience:


  • Client servicing executive: 1 year (preferred)

Ability to Commute:

  • Mumbai, Maharashtra (required)

Ability to Relocate:

  • Mumbai, Maharashtra: Relocate before starting work (required)

Work Location:
In person
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