Comcast Application Testing - Chennai, India - Quess IT Staffing

Quess IT Staffing

Verified Company

Chennai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us
"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."

About Company
**Roles and Responsibility

Technical Competency
Ticket Management Tools; JIRA, Rally or Other

Documentation:
Confluence, SharePoint or Other

Product Knowledge:
P2, Sphere, ECAF, Beacon, NAMI, Iris

N Np

15days to Immediate

Roles and Skills

1. Customer first mindset, ability to maintain calm and composure in stressful situations.
2. Excellent documentation skills, ability to transform ambiguous and disjointed information into actionable information for Developers and QA.
3. Good prioritization skills, ability to clearly understand the impacts of reported.
4. Decision making based on analysis and impact of issues for timely escalations.
5. Ability to grasp technical concepts, system architectures and components of complex systems and integrations.
6. Detailed and clear documentation of technical issues including root cause analysis.
7. Solid written and verbal communication, ability to present concepts and ideas clearly and concisely.
8. Analyze and research issues independently with mínimal supervision.
9. Work collaboratively with various stakeholders like product owners, quality assurance and development to achieve best resolution for end users.
10. Embrace an inquisitive and empathetic stance to truly understand user?s issues.

Deliverables

1. Analyze, document, and report trends of issues on weekly/monthly basis.
3. Keep all tickets updated, 100% RCA documentation for each resolved ticket.
4. Document all known work arounds and keep up to date.
5. Develop good working relationships with end user communities.
7. Proactively work with other team members and management in identifying areas of improvement.
8. Enable other team members to achieve collective goals.