- Establish relationships with customers across the globe through regular correspondence and meetings to understand the complexities of their environment and how Forescout's solutions can meet their business and technical objectives.
- Establish clear retention goals and milestones for the customer to work towards.
- Track the customer journey and proactively engage with customer to ensure product stickiness, offering remote guidance and support, using best practice, to ensure customer's objectives are achieved.
- Assist customers as needed with setting up and navigating Forescout deployment using available documentation, guide, material and support services.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Proactively manage account escalations with the appropriate internal stakeholders.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products/services for their needs.
- Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion.
- Communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities.
- Be the voice of your customers internally to keep a focus on execution, continuous improvement, and customer outcomes and success.
- Serve as the Subject Matter Expert for information regarding the customer's business needs and provide customer feedback to product management, sales, and marketing.
- Document outcomes, risks, metrics, and customer feedback to create references for repeatable successes.
- Partner with sales teams to identify cross-sell/upsell/expansion opportunities and mitigate loss to competition.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and values. What You Will Bring To Forescout
- 2-3 years of experience in customer service or customer success position strongly preferred.
- Some knowledge of cybersecurity products, specifically covering REM, NAC and XDR.
- Technical knowledge of Forescout products, preferred.
- Experience working with brand image and promoting value through customer experience.
- Project coordination and management experience, a plus. Desired Outcomes
- To Improve Onboarding / Time-to-Value for assigned accounts.
- To Ensure successful deployment of Forescout products with great customer experience for assigned accounts.
- Improve/sustain customer retention assigned accounts.
- Increase ARR via upsell, cross-sell and renewals for assigned accounts.
- Improve NPS, Customer Health Score, CSAT and Product Adoption for assigned accounts. What Forescout Offers You Managing cyber risk, together – Our technology is at the forefront of the industry, we are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on the hottest technology. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is tons of opportunity. A positive attitude and being flexible to change goes a long way here at Forescout Want a glimpse of Life @ Forescout? Check us out on LinkedIn, Facebook and Instagram.
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Customer Success Specialist
Found in: beBee S2 IN - 5 days ago
timesjobs Pune, India Full time· Customer Success Specialist (CSS) will support the post- sales customer lifecycle as it relates to customer adoption, on- going support, program optimization and expansion. · The CSS must have a strong understanding of our Customers business objectives and the ability to ident ...
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Found in: Appcast Linkedin IN C2 - 13 hours ago
Intangles Pune, IndiaJob Title: Demand Generation Specialist · Location: Pune · Job Type: Full-Time · Job Summary: · The Demand Generation Specialist at Intangles will play a pivotal role within the marketing department, focused on creating and executing marketing campaigns that generate leads and bu ...
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Found in: Talent IN 2A C2 - 4 days ago
Envalior Pune, India Full timeEstablished in 2023, but with a combined heritage of over 100 years, Envalior is entering the market as a leading global engineering materials powerhouse offering novel and innovative solutions to today's world. Envalior brings together two highly complementary established player ...
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Found in: Talent IN 2A C2 - 2 days ago
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Found in: Talent IN 2A C2 - 4 days ago
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Found in: Talent IN 2A C2 - 4 days ago
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Found in: Talent IN 2A C2 - 9 hours ago
Synechron Pune, IndiaHave a Good-day... · We have immediate opportunity for Visualization Specialist – 6 to 8 years · Job Role:Visualization Specialist - Qlik View / Qlik Sense Developer · Job Location: Pune · Experience- 6 – 8 years · Notice Perod : 0 – 15 days · About Company: · At Synechron, we b ...
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Found in: Talent IN 2A C2 - 3 days ago
Neeyamo Pune, IndiaPosition Title: Head of Integration · Overview: As the Head of Integration, you will be responsible for overseeing the seamless integration of various systems, processes, and technologies. Your primary goal will be to ensure that all components work together efficiently to suppor ...
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Business Intelligence Developer
Found in: Appcast Linkedin IN C2 - 9 hours ago
Synechron Pune, IndiaHave a Good-day... · We have immediate opportunity for Visualization Specialist – 6 to 8 years · Job Role:Visualization Specialist - Qlik View / Qlik Sense Developer · Job Location: Pune · Experience- 6 – 8 years · Notice Perod : 0 – 15 days · About Company: · At Synechron, we b ...
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Found in: Talent IN 2A C2 - 2 days ago
Tech Mahindra Pune, IndiaJob Title: Solutions Designer – GCP · Experience: 7+ years · Location: Pune, Bangalore · Notice period: 30 Days max · Note: Interested people can share their resumes to · Job Summary: As a Data Architecture Specialist, you will play a crucial role in building cross-functional re ...
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Found in: Talent IN 2A C2 - 2 days ago
Tech Mahindra Pune, IndiaJob Title: Data Architect – GCP · Experience; 12+ Years · Location: Pune, Bangalore · NP: 30 days max · Interested people can share their profiles to · Job Summary: As a Data Architecture Specialist, you will play a crucial role in building cross-functional relationships and u ...
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Digital Marketing Team Lead
Found in: Talent IN 2A C2 - 1 day ago
EC Infosolutions Pvt Ltd Pune, IndiaRole: Digital Marketing Team Lead · Experience - 3 to 5 years · Vertical - D2C e-commerce · Work Location - Baner,Pune · Job Type: Onsite (Work from office) · Position Overview: · EC Infosolutions Pvt. Ltd. is seeking a highly motivated and experienced Digital Marketing Team Lead ...
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Fresher - Social Media Executive
Found in: Talent IN 2A C2 - 6 days ago
Gear Five Pune, IndiaExperience: Fresher / 0-1 years · Location: Balewadi, Pune(On-site) · Joining: Immediately · CTC: Rs Monthly Performance Bonus) · Are you a driven and experienced Social Media Marketing Specialist with a proven track record of success in driving sales and revenue for e-commerce b ...
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Digital Marketing Specialist
Found in: Talent IN 2A C2 - 2 days ago
Jade Global Pune, IndiaAbout Us: · The Digital Marketing Specialist role is for , a Jade Global company. offers a cloud-based platform and a suite of AI powered products that can support various use cases across the enterprise to remove bottlenecks, streamline business processes, and minimize manual t ...